100% Fully Customizable
It is completely up to you on how you want your calls answered.
Every call that Answering Legal handles only happens according to how you request. This means that you pre-determine how every call will be answered, and how it will be routed. We design a script with you to ensure that your practice is accurately and professionally represented, and we exert the same presence as your office. You can forward the calls to us whenever you please, after a certain amount of rings, or all the time! At Answering Legal, our team of skilled Legal Intake Receptionists work to get to know and understand your practice in order to best serve your clientele.
When you first set up your account with Answering Legal, you will customize each portion of your greeting, script, legal intake, patching, call forwarding, and other aspects of your answering service. But it does not stop there! You can continue to customize your account to your liking any time you wish. For example: if you are about to go on vacation and would like us to let all of your existing clients that you will be out of the office until Monday the following week, we will pass that information along to the callers! You can change the type of forwarding you use, the information we ask during a legal intake, and you can change your greeting! Anything you need, we will accommodate.
Everything you wanted to know and more.
How do you customize to serve specific law practices?
We customize every account to each of our customers. You can determine everything from how your phones are answered to the questions the legal intake receptionists ask during the intake process. Also, you can make changes to your scripting on the fly!
Will new clients be handled differently than existing clients?
Yes. Generally, our customers like to speak to new clients right away, if they can. Our virtual receptionists usually ask for a name and number, place the caller on a brief hold, and let you know who is calling and ask you if you’d like to take the call. If you can’t take the call, your virtual receptionist will get back on the phone with the caller and perform the legal intake, letting the caller know you will be getting back to him/her promptly. Existing clients usually just have a follow up question that is not urgent, and therefore your virtual receptionist will not try to reach you, but will instead ask the caller’s name and number, as well as a detailed message to send to you instantly.
Can I change the questions in my legal intake?
Absolutely! If you decide you want us to ask more, fewer, or different questions, you can make the change at any time and we will implement your change instantly.
Can I change how my calls are answered?
Yes. Your greetings and protocol are always customizable, and can be changed instantly when you call in, submit a support ticket, or send an email to our support team. Simply let them know how you would like your calls handled going forward, and they will ensure that your request is fulfilled. Visit our support page to make adjustments to your account now.
What happens during the free trial?
During the free trial, you forward your calls to us and set up all of your preferences. You determine what you want to see in your messages, when you want to have a call transferred, what kind of legal intake we perform, how you receive your messages, and even how we answer your calls! After the ten days, we use the data of your call volume to offer you a flat rate moving forward. There are no setup or cancellation fees, and absolutely no contracts to stay with us. You stay because you want to stay!
How does it work?
Utilizing different types of call forwarding, Answering Legal will answer the calls that you forward to us. Once we answer the call, we follow your unique protocol. This means we can take messages, answer FAQs, patch calls into you, perform the legal intake, and even schedule appointments. You receive your messages via SMS text and email.
Can I customize how I get my messages?
Yes! You can determine how you would like to get your messages, where the messages go, and you can have your messages sent to an unlimited amount of people. The possibilities are endless.
Can I customize how long I have to pick up on my own?
Yes! Simply let us know how many rings you would like before it forwards to us at Answering Legal and we will make the change for you with your phone provider.