I never thought that using an answering service would help clients. In reality, potential clients want to talk to a person when they pick up the phone, not a machine. Now clients reach a live person every hour of the night, and even when I am in a meeting.
Clients in need of a family attorney have a sense of urgency and immediacy, much due to the fact that these matters are usually charged emotionally. Many Family Lawyers have a Family Lawyer Answering Service to better provide customer support and assure clients that there is always a live person available to take their call. This is true for new client callers especially, because our legal intake receptionists will answer the calls professionally, ascertain the type of family matter occurring, and dispatch the messages appropriately, letting the new caller know that an attorney will be getting back to them shortly to discuss the matter. Having a Family Lawyer Answering Service is important to let your clients know you are always available, even when you might not be able to answer the phone at that exact moment. It even helps you pick up new clients, since the new callers have such a sense of emergency and would probably have hung up on your voicemail system in an attempt to quickly hire legal representation! Family Lawyers also love Answering Legal because of the support it provides for their existing clients. It is exceedingly frustrating to continually call and reach a voicemail, with long response times in between – especially because family matters can be mentally taxing. A Family Lawyer Answering Service can distinguish between callers that can be transferred into your mobile phone, and callers whose issues can wait, making sure that you always speak to the right people at the right time, maximizing your time and effort. Even better, your existing clients are leaving a message with your live virtual receptionist, who can tell them that you’ll be getting this message instantly, and will call them back as soon as possible. Try Answering Legal’s premier Family Lawyer Answering Service for free! Our Family Lawyer Answering Services are as follows:
- 24/7/365 Live Answering
- Sending of messages via SMS Text and/or Email
- Call Patching/Routing
- Specialized Call Management Procedures
- Scheduling Services
- Discretion When Handling Sensitive Issues
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Who Uses Answering Legal:
- Hershel Goldstein
- John C.
As an owner of a very successful high volume criminal defense practice, Answering legal has proven to be one of the most positive assets available to my law office. My days are dominated by court appearances, client meetings, and trial preparation. The team at answering legal provides me with 24/7 call support, with a thorough “new client” intake, call patching, and immediate text/email messaging. Their team has become a critical part of our infrastructure. I strongly encourage all attorneys, that are committed to the success of their law practice, to give Answering Legal a try.Steve Roach
Having downsized our staff during the Great Recession, Answering Legal provided just the right component to add back in professional telephone intake and reception services to the mix for our two attorney law firm. The executives at Answering Legal are extraordinarily knowledgeable and helpful – and to put it bluntly, surprisingly and refreshingly genuine in their concern for our bottom line. Answering Legal has put a great new “face” on our business and for that we highly recommend them to you.Johnnie Byrd
I think this answering service is great and I know that it has helped my practice considerably. I would recommend Answering Legal to anyone that is in need of a first rate answering service.David Steinberg
I have used this service for over four years. I found a 24/7 company a great benefit to my practice and have been very happy with the quality of representatives of the service and in the accuracy and content of their messages. My clients have been pleased with their interactions and were often not aware they were dealing with a service, not one of my direct staff.Wayne M. Chariff
It’s Real….it’s like having another secretary
The voice answering your phone is someone who sounds like she is your secretary. As a solo, this is a big plus. The rates are reasonable and customer service is strong. Highly recommend this service to any attorney thinking about bringing on more staff or just looking to lighten the load of your current staff.John Harrington Esq
I have been using Answering Legal for several years. Answering Legal is professional. My clients believe that Answering Legal receptionists are my employees. I get complemented on “my employees” telephone skills. Answering Legal have adhered to my firms specific instructions and my firms’ needs.
Thank you Answering Legal!!!!Frank Malara
- Lance Meyer
I have a small boutique law firm, and Answering Legal helps me take those after hour and weekend calls that I just cannot take for the last 5 years. I have tried a few different answering services, but just the fact they only cater to attorneys is what made them stand out. On top of that, telemarketers have stopped calling too, winner! Thanks to the Answering Legal team for all you do!Ben Crowley
The staff at Answering Legal is alway courteous and strives to make the customer happy. It is so convenient to have an answering service that my clients see as an extension of my office. I absolutely recommend Rob and his services.Spencer F.
Extremely responsive. They told me when I first signed up that eventually I would ask them to handle everything. They were right.Edward Molari
We have been using Answering Legal for over two years now and cannot be any more satisfied with the service and professionalism of the receptionists. I highly recommended this service.Louis Meyer
I have been using the service for nearly two years. The Operators are very professional and interact with the clients and other callers in a manner befitting my office. I highly recommend this service. Dan scolnick with the law offices of Amanda WoodDan Scolnick