If your office gets a huge amount of incoming calls, and you cannot hire more staff to take calls, set appointments, and answer client queries, you may consider acquiring the services of a professional answering service. The answering services are gaining popularity as time passes. However, not all virtual receptionists let you off cheap as they claim. The various answering services vary in terms of how they charge for the services that they provide. Here is what you need to know about the answering service pricing offered by Answering Legal:
1. Flat Rates on Call Bundles
Answering Legal offers the customers flat rates on purchasing call bundles. The answering services charges your company by the minute and not by the number of calls. So that you do not pay extra, and only for the minutes the line is engaged. The primary benefit about the answering service’s pricing is that you will know beforehand the amount you will be charged for the incoming calls.
2. Billing for Business Calls Only
Answering Legal is a 24/7 answering service. It provides legal intake and other beneficial premium features at no supplementary cost. This means that if a friend or family member’s call is redirected to the call center of Answering Legal, you will not be charged for it. This is what differentiates Answering Legal from competition virtual receptionist service. You will not be charged for solicitors, family calls, telemarketers, and all other calls that are not directly related to your business. You will be informed of the family-friend calls without any additional charges. You cannot stop prank calls, vendors, and solicitors from calling at your law firm but Answering Legal provides an optimum solution, setting a competitive pricing for other companies.
3. Overage Limitations
You may wonder will happen if you exceed the packaged bundle call limits? Quite unfortunately, there are so many companies providing answering services to the attorneys, which charge huge overage fees. The fees are typically more than the initial plan of the call bundles so even if you choose a small package plan, you might end up paying humungous sums on additional calls. However, Answering Legal sets a stop to this. This means that you may not have to pay a cent more if you exceed the minutes in your plan. There is a twenty-five percent protection, which means that if you go beyond 25% of the minutes allotted, you will have to pay some overage charges. Your bill will remain the same because of the overage protection, and if you exceed the protection limit you will be called to reconfirm your subscription package so that you are informed.
4. No Charges for Call Patching
Most of the other answering services include additional costs for call patching. This is not the case with Answering Legal. Live transferring of calls is done without any superfluous charges. After the call has been patched, you will not be charged a penny more. So you can safely say that Answering Legal provides the greatest value to the bucks you spend on the high-quality professional services.
Leave a Comment