Message Taking

Important messages require superior message taking services.

At Answering Legal, we know your messages are of extreme importance. Our virtual receptionists’ message taking process is detailed and systematic, to ensure that your messages always have the pertinent information. You can also request different types of information to be passed along via your messages. For example: some of our law firms choose to have their messages contain the name and number of the caller, along with the type of case, and a detailed message the person would like to leave. Others would like the entire new client intake to be done for a new caller and have that information passed completely along via text/email.

Message Taking Protocol

You control how our legal intake receptionists handle every one of your calls.

You might wonder how we set up the message taking process, or how we change it on the fly according to your individual needs. When setting up your free trial with Answering Legal, the message taking protocol is set up by asking and answering a few questions, such as: Would you like new clients patched into you? Would you like us to perform the new client intake for a new bankruptcy case? Would you like us to just take a name, number, and a message for an existing client caller? Your answers to these questions will let our technical support team know what type of messages to send during the trial, and can be adjusted at any time of the day as you please!

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We always answer the phone, 24/7365, so you never have to worry about missing the next new client.

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Answering Legal can help you manage your busy schedule by creating and/or canceling appointments with clients.

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If you're available to take the call, we announce the caller and transfer the call to you right away.

FAQ

Everything you wanted to know and more.

How will Answering Legal deliver my messages?

Most of our customers enjoy getting an SMS text AND an email in order to ensure that they never miss a message, but some of our customers also prefer to have a fax, and some like different combinations of all three. You never have to call in to get your messages, we send them to you instantly. There is no additional charge for additional messaging mediums.

Can you contact me if the call is an emergency or urgent?

Of course! If your protocol requests that we patch new clients, emergencies, and judges/lawyers into you, we can absolutely transfer the call to you wherever you are. If you are unable to take the emergency call, the message we send you will reflect the urgent nature of the call, letting you know the importance of calling that person back.

Can you send messages to multiple people?

Answering Legal sets up the protocol for who needs to be reached, according to how your firm operates. If a call comes in late at night, and the protocol states that a certain attorney should reached, your virtual receptionist will attempt to reach you in order to transfer that call to you. Messages can be sent to anyone and/or everyone at the firm, so that everyone necessary is in the loop.

Will new clients be handled differently than existing clients?

Yes. Generally, our customers like to speak to new clients right away, if they can. Our virtual receptionists usually ask for a name and number, place the caller on a brief hold, and let you know who is calling and ask you if you’d like to take the call. If you can’t take the call, your virtual receptionist will get back on the phone with the caller and perform the legal intake, letting the caller know you will be getting back to him/her promptly. Existing clients usually just have a follow up question that is not urgent, and therefore your virtual receptionist will not try to reach you, but will instead ask the caller’s name and number, as well as a detailed message to send to you instantly.

What can Answering Legal do for me that my voicemail can't?

Answering Legal can perform all the duties of a legal receptionist, and captures new business exceedingly better than a voicemail system. Since new clients usually have urgent matters, forbes magazine has shown 80% of callers do not leave a voicemail, and will therefore hang up on your voicemail and look for representation elsewhere. Answering Legal can catch you new business even when you miss the call!

How is Answering Legal different from my voicemail alerts?

Answering Legal is only similar to a voicemail in that, we answer only after you have missed the call, and you get your messages instantly, as soon as the call has ended! Instead of your callers hanging up on a voicemail, which 80% do, they will be greeted by a live legal intake receptionist!

Where can I find the caller ID for all patched and missed calls?

The caller ID of the person who called is automatically attached at the bottom of every email that is sent to you from the answering service. The number that the person leaves as a callback number is always sent to you via text as well.

How will Answering Legal deliver my messages?

Most of our customers enjoy getting an SMS text AND an email in order to ensure that they never miss a message, but some of our customers also prefer to have a fax, and some like different combinations of all three. You never have to call in to get your messages, we send them to you instantly. There is no additional charge for additional messaging mediums.

Have your calls answered 24/7/365 FREE today!

Have our legal intake receptionists take detailed messages for you when you're unavailable to answer your calls.