There’s no worse day for a law firm than when your receptionist says they are moving on. Okay that might be a bit of an exaggeration, but it’s still a pretty bad day.
Hiring a new receptionist usually means filing through tons of online resumes, reading countless cover letters and setting up a bunch of interviews. And when you do finally find the right person for the job (you hope, anyway), you have to go through weeks of extensive legal receptionist training.
If you’re in a position where you could use some immediate phone answering help, but are dreading spending hours looking through job sites for potential candidates, we have some great news for you. Answering Legal is ready to provide your firm with high quality 24/7 virtual receptionist coverage right now, and can give it to you at a fraction of a price of hiring a new full-time employee. Here’s why our service is truly your best legal receptionist option.
A Team Full Of Receptionists Is Greater Than One
Even if you find the perfect in-office receptionist to answer your firm’s phones, you’ll still have to live with certain phone answering limitations. For example, an in-office receptionist will only be able to handle one call at a time. If multiple people are calling your firm at once, this usually means someone will have to wait on hold or is getting sent to voicemail. In today’s age, legal consumers don’t have much patience for either.
Your receptionist will also only be able to work 40 hours a week, leaving you without live receptionist coverage 128 hours of the week. By having your firm not pick up the phone during after hours, weekends, and holidays, you’re just asking to miss out on new clients. Legal trouble never stops, so neither can your law office.
Answering Legal’s receptionist team is quite sizable, which allows us to always remain fully staffed. What this means for the firms that use our service, is that anytime (and we do mean anytime) a call comes into their office and they can’t get to it, our virtual receptionist team will be ready to jump into action on their behalf. Our 24/7 lead capturing capabilities allow firms to start taking advantage of 100% of the new lead opportunities they are creating, and ultimately win over more new clients.
We Handle The Receptionist Training For You
Answering phone calls for a law firm is much more complicated than being a receptionist for other types of businesses. Legal callers have highly complex and often life-altering issues they are calling you about, and you don’t want to provide them with a receptionist that seems unprofessional or inexperienced. This is why training a new receptionist hire can be such a grueling process. It can take months for them to truly get comfortable in their new environment, and for you to truly trust them with speaking to your prospects, existing clients and associates over the phone.
At Answering Legal we put all of our new receptionist hires through extensive phone answering training, which exclusively focuses on handling phone calls for law offices. Before being allowed to answer calls on behalf of actual lawyers, they go through months worth of schooling on how to speak with stressed legal callers, how to perform legal intakes, how to collect and send messages to attorneys and how to live transfer calls.
When signing up with Answering Legal, you’ll tell us a little about some of your call handling preferences, and we’ll take care of the rest. Our highly trained team of receptionists will quickly become a seamless extension of your firm, and be able to handle duties it would take you several weeks to teach a new hire. We’ll even instruct our receptionists to use personalized scripts and legal intake questions when talking with your callers, to make their conversations feel more authentic towards your practice.
Getting Started Is Easy
Before wasting your time on Indeed, Monster or ZipRecruiter, you would be wise to go through a 7-day free trial with Answering Legal. During your trial period, you’ll get a full view of how our receptionist team works with your firm, and will quickly be able to determine whether we’re a good fit for your call handling needs. There are no contracts to sign and no payments to be made unless you become a customer, so please take advantage of this terrific opportunity.
To find out if Answering Legal is your best legal receptionist option, fill out this free trial form or call us at (631) 400-8000.