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Terms of Service

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Last modified July 28, 2025

1. Definitions.

For the purpose of these Terms of Service, "Answering Legal," “Answering Contractors,” “ringsavvy.com,” “answeringlegal.com,” "we," "us," and "our" refer to Answering Legal, a company headquartered at 120 Lake Avenue South, Suite 12, Nesconset, NY 11767. The terms "Customer," "you," and "your" refer to the individual or entity that enters into this agreement with Answering Legal for the provision of our communication Services. "Services" encompass all of the Services offered by Answering Legal, including but not limited to telephone answering, live chat, AI-driven customer interactions, and any other associated or supplementary Services. The term "Agreement" refers to the contract established between you and Answering Legal as set forth in these Terms of Service.

2. Acceptance of Terms.

By using our Services, you agree to comply with and be bound by these Terms of Service as set forth herein. This Agreement constitutes the entire understanding between you and Answering Legal with respect to the subject matter herein and supersedes all prior agreements, negotiations, or communications between the parties. If you do not agree to these terms, you must refrain from using our Services. Your continued use of our Services constitutes your acceptance of these Terms of Service.

3. Services Provided.

Answering Legal provides a comprehensive suite of communication Services tailored to meet the needs of your business. These Services include, but are not limited to, telephone answering Services, where our professional agents manage inbound calls, handle messages, and offer customer support according to the scripts and instructions provided or approved by you. Our live chat Services enable real-time customer interaction on your website, managed either by our trained live agents or through AI-driven chatbots designed to handle routine inquiries efficiently. Additionally, we offer automated attendant and AI Voice Interactive Voice Response (IVR) systems that streamline customer interactions by guiding them through predefined options to resolve their queries. Our team works closely with you to develop custom scripting that aligns with your business needs, ensuring that all customer interactions are consistent, accurate, and reflective of your brand's values. The specific Services to be provided will be detailed in the service plan you select, which will outline the features, limitations, and pricing applicable to your account.

4. Customer Responsibilities.

The Customer shall be responsible for providing Answering Legal the script(s) and directions Customer would like Answering Legal to follow when receiving Customer calls. The Customer will activate forwarding options when Customer wants calls to be directed to Answering Legal. Customer will provide credit card account information including name on the credit card, credit card number, credit card verification code (“CVC”) or card verification value (“CVV”), and expiration date. Customer authorizes Answering Legal to process payment of the Customer’s monthly subscription fee and any overage fees to the credit card account information provided by the Customer at the time of sign-up or as may be changed by the Customer from time to time. Answering Legal will charge Customer’s credit card for a carrier recovery fund of $21.50.


The Customer understands, acknowledges, and agrees as follows:

  • Any telephone number assigned to Customer by Answering Legal shall remain the property of Answering Legal.
  • Answering Legal will only activate an account with a law firm customer’s principal of the firm and/or business, and in no such case will provide service without the affirmed assent of the designated principal of the firm. All service changes, modifications, or terminations shall be authorized by the designated principal of the firm.
  • Customer hereby acknowledges that Answering Legal may, in its sole discretion, outsource and/or subcontract certain functions in providing the services.
  • Each party will be and act as an independent contractor, and not as a partner of the other party. Answering Legal will not provide legal, accounting, tax, or financial advice to any call-in to the Customer. Answering Legal may assign this Agreement without the consent of Customer. The Customer may not sell, transfer or otherwise assign its rights under this Agreement to a third party without Answering Legal’s written consent.
  • Outsourced or third-party companies under contract with the Customer are prohibited to activate free trials on behalf of the Customer.
  • Telemarketing calls are free, but must not exceed 10% of your plan’s total minutes and may not exceed 100 minutes in total.

5. The Free Trial

Answering Legal reserves the right to refuse a free trial to any inquirer for any reason or no reason in its sole and absolute discretion, including but not limited to the following:

  • The inquirer intends to use the free trial for an advertising campaign, i.e., TV, Web, Radio, Direct Mail, or any other method of increasing call volume.
  • The inquirer having already used the free trial in the past.
  • The inquirer has been sanctioned by a BAR association in any state or has a criminal record of any kind.
  • Permitting the inquirer to use the free trial would result in an already existing customer of Answering Legal’s to terminate the business relationship.

Answering Legal also reserves the right to terminate the free trial for any reason or no reason in its sole and absolute discretion, including but not limited to the following:

  • The inquirer has used more than 100 minutes of virtual receptionist time.
  • The inquirer has been abusive or has harassed Answering Legal employees.
  • The inquirer is unresponsive to Answering Legal administrative or support requests.


Answering Legal retains the right to charge the inquirer $175.00 for all trials carried through major holidays, including but not limited to: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year’s Eve – et al.


Answering Legal does not offer a free trial during the dates between December 15 thru January 4.


For the days beginning December 5th and ending January 7th, Answering Legal reserves the right to charge a $350 setup fee for firms who enter into a free trial period.


Answering Legal reserves the right to charge between $399 – $599 for extensive setup and/or account configuration above and beyond the normal needs of a customer.

6. Fees and Payment Terms.

You agree to pay the fees associated with the Services as detailed in the service plan you select. Accepted payment methods include credit card, ACH transfer, or any other method that we may approve. It is your responsibility to ensure that payments are made on time. In the event that payment is not received within the specified period, a late fee of 1.5% per month, or the maximum rate permitted by law, whichever is lower, will be applied to the outstanding balance. We reserve the right to suspend or terminate Services if your account becomes overdue. If you dispute any charge, you must notify us in writing within thirty (30) days of the charge date. Disputes must include a detailed description of the issue, and we will work with you to resolve the matter promptly. Your obligation to pay undisputed amounts remains in effect.

7. Service Activation and Modifications.

Services will be activated once we have received all necessary documentation from you, including, but not limited to, call scripts, customer information, and payment details. The activation process may vary depending on the complexity of the Services requested. We will make reasonable efforts to activate Services as quickly as possible, but we do not guarantee any specific activation timeline. You may request changes to your service plan at any time by providing written notice to us. We will accommodate such requests to the best of our ability, and any changes to the service plan may result in adjustments to your fees. Should we need to make changes to the Services we provide, including modifications, upgrades, or discontinuation of certain features, we will provide you with reasonable notice, typically via email or through our website. Your continued use of the Services after such changes have been implemented will constitute your acceptance of the changes.

8. Term and Termination.

This Agreement commences on the date of service activation and continues on a month-to-month basis unless terminated by either party in accordance with these terms. You may terminate this Agreement at any time by providing us with written notice via email or mail. Upon receiving your termination request, we will initiate the cancellation process within two (2) business days. All monthly service plans will remain active until the next billing cycle, and customers will remain responsible for overages if applicable. Certain Services may require additional time to be fully deactivated or actions on the part of the customer, such as the cessation of call forwarding, the porting of phone numbers, or the processing of toll charges. During this transition period, you will remain responsible for any fees or charges incurred.


We reserve the right to terminate this Agreement or suspend Services at any time, with or without cause, by providing you with thirty (30) days' notice. In cases of non-payment or material breach of these Terms of Service, we may terminate Services immediately without prior notice. Upon termination, all outstanding amounts owed by you to Answering Legal become immediately due and payable. The provisions of this Agreement that by their nature should survive termination, including payment obligations, confidentiality, and indemnification, will continue to apply.

9. Use of Services.

You are responsible for providing accurate and complete information necessary for the provision of our Services. This includes providing up-to-date call scripts, customer data, and any other instructions that may impact how we interact with your customers. It is your obligation to ensure that all information provided is current and accurate. Failure to do so may result in errors or issues in service delivery, for which we cannot be held liable. You agree to use our Services in compliance with all applicable laws and regulations. You must not use the Services for any unlawful, fraudulent, or inappropriate purposes, including but not limited to harassment, defamation, or any activity that could cause harm to individuals or businesses. We reserve the right to monitor the use of our Services to ensure compliance with these terms and to maintain the quality and security of our Services. Any misuse of the Services may result in immediate suspension or termination of your account.

10. Confidentiality.

Both parties acknowledge that during the course of this Agreement, they may have access to confidential and proprietary information belonging to the other party. This information may include, but is not limited to, business plans, customer lists, technical data, and other non-public information. Both parties agree to maintain the confidentiality of such information and to use it only for the purposes of fulfilling their obligations under this Agreement. Confidential information may not be disclosed to any third party without the prior written consent of the disclosing party, except as required by law or as necessary to perform the Services. The obligation to maintain the confidentiality of the information shall continue for a period of three (3) years following the termination of this Agreement. However, this obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, is independently developed by the receiving party without reference to the confidential information, or is required to be disclosed by law.

11. Data Protection.

We are committed to protecting your data and complying with all applicable data protection laws and regulations. We will implement appropriate technical and organizational measures to ensure the security of any personal data you provide to us. These measures are designed to prevent unauthorized access, disclosure, or loss of data. You are responsible for ensuring that any personal data you provide to us has been collected and disclosed in compliance with applicable data protection laws. You must obtain all necessary consents from individuals whose data you provide to us and ensure that such data is accurate and up-to-date. We will only process personal data in accordance with your instructions and for the purposes of providing the Services outlined in this Agreement. You agree to indemnify and hold us harmless from any claims, damages, or penalties arising from your failure to comply with data protection laws, including any failure to obtain the necessary consents.

12. Call Recording and Monitoring

For quality assurance, training, and compliance purposes, we may record and monitor calls made or received as part of our Services. By using our Services, you consent to such recording and monitoring. You are responsible for informing your customers and obtaining any required consents for call recording, as required by applicable law. We will retain call recordings for a period of time as determined by our internal policies, after which they may be securely deleted. These recordings will be treated as confidential and will not be disclosed to third parties, except as required by law or as necessary to fulfill our obligations under this Agreement.

13. Intellectual Property.

All intellectual property rights in the Services provided by Answering Legal, including but not limited to software, documentation, and any modifications or improvements, are and will remain the exclusive property of Answering Legal. Through your subscription, and for so long as your subscription is activated and charges paid, you are granted a limited, non-exclusive, non-transferable license to use the Services solely for your internal business purposes, subject to these Terms of Service. This license does not grant you any ownership rights in the Services or any related intellectual property. You may not copy, modify, distribute, or reverse engineer any part of the Services without our prior written consent. Any breach of this provision may result in the immediate termination of your license to use the Services and may subject you to legal action.

14. Indemnification.

You agree to indemnify, defend, and hold harmless Answering Legal, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses, including reasonable attorney's fees, arising out of or related to your use of the Services, your breach of this Agreement, or your violation of any applicable law or regulation. We agree to indemnify, defend, and hold you harmless from and against any claims, damages, liabilities, costs, and expenses arising out of or related to any third-party claim that the Services provided by Answering Legal infringe upon any valid U.S. intellectual property rights. In the event of such a claim, you must promptly notify us in writing and cooperate with us in the defense of the claim. We reserve the right to control the defense and settlement of any such claim.

15. Limitation of Liability.

To the fullest extent permitted by law, neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, or business interruption, arising out of or related to this Agreement, even if the party has been advised of the possibility of such damages. The total liability of Answering Legal to you for any and all claims arising out of or related to this Agreement shall not exceed the total amount paid by you to Answering Legal in the twelve (12) months preceding the event giving rise to the claim. This limitation of liability applies regardless of the form of action, whether in contract, tort, or otherwise, and whether the damages were foreseeable.

16. Force Majeure.

Neither party shall be liable for any delay or failure in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, labor disputes, governmental regulations, fire, flood, earthquake, or other natural disasters. In the event of a force majeure event, the affected party shall promptly notify the other party in writing and make reasonable efforts to resume performance as soon as possible. If the force majeure event continues for more than thirty (30) days, either party may terminate this Agreement without liability by providing written notice to the other party.

17. Governing Law and Jurisdiction.

This Agreement shall be governed by and construed in accordance with the internal laws of the State of New York, without regard to its conflict of law principles. Any disputes arising out of or related to this Agreement shall be resolved in the state or federal courts located in Suffolk County, New York. Both parties hereby consent to the personal jurisdiction of these courts and waive any objections to the venue of such courts.

18. Amendments.

We reserve the right to amend these Terms of Service from time to time. Any amendments will be effective upon posting on our website or sending notice to you. It is your responsibility to review these terms periodically. Your continued use of the Services after any amendments are posted or communicated to you will constitute your acceptance of the amended terms.

19. Assignment.

You may not assign or transfer this Agreement, or any rights or obligations under this Agreement, without our prior written consent. Any attempt to assign or transfer this Agreement without such consent will be null and void. We may assign or transfer this Agreement to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets, without your consent.

20. Third-Party Service Provision.

We reserve the right to subcontract any or all of the Services provided under this Agreement to third parties. We will remain responsible for the performance of any subcontracted Services and will ensure that any subcontractors comply with the terms of this Agreement. You acknowledge and agree that we may use subcontractors to provide certain Services, including but not limited to technical support, call handling, and data processing.

21. Publicity.

You agree not to use our name, logo, or other branding elements in any public statements, marketing materials, or other communications without our prior written consent, except as required by law. We may use your name and logo in our marketing materials, including on our website, to identify you as a client, unless you notify us in writing that you do not wish to be identified in this manner.

22. Entire Agreement.

This Agreement constitutes the entire understanding between the parties with respect to the subject matter herein and supersedes all prior agreements, negotiations, and communications, whether written or oral. No amendment, modification, or waiver of any provision of this Agreement shall be effective unless in writing and signed by both parties.

23. Severability.

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified to the extent necessary to render it valid and enforceable, and the rights and obligations of the parties shall be construed and enforced accordingly, preserving to the fullest permissible extent the intent and agreements of the parties set forth herein.

24. Waiver.

No waiver of any term or condition of this Agreement shall be construed as a continuing waiver of such term or condition or any other term or condition. Any waiver of any provision of this Agreement must be in writing and signed by the party against whom the waiver is to be enforced. The failure of either party to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision.

25. Notices.

All notices required or permitted under this Agreement shall be in writing and shall be delivered by hand, by certified or registered mail, return receipt requested, by a nationally recognized overnight courier service, or by email (with confirmation of receipt) to the addresses provided by the parties. Notices shall be deemed received upon delivery by hand, five (5) days after mailing, or upon confirmation of receipt by email.

26. Counterparts.

This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. A signed copy of this Agreement delivered by facsimile, email, or other means of electronic transmission of the acceptance of the subscription Services and payment thereof by the Customer shall be deemed to have the same legal effect as delivery of an original signed copy of this Agreement.

27. Headings.

The headings used in this Agreement are for convenience only and shall not affect the interpretation of the terms and conditions herein. The parties acknowledge that they have read this Agreement, understand it, and agree to be bound by its terms and conditions.


Contacting Us

For any questions relating to this policy, you may contact us using the information below.

Website:
answeringlegal.com/contact-us

Email:
[email protected]

Phone:
631-328-2880

Mail:
Answering Legal
120 Lake Avenue South, Suite 11-12
Nesconset, NY 11767