You wouldn’t let just anyone answer the phones at your law office. You likely would only trust someone who has been trained to properly handle law related phone calls. If your firm makes the decision to hire an outside service for call answering assistance, you have to be sure that the person answering your phone handles calls politely, professionally, and accurately. There are plenty of call centers out there who can simply pick up the phone on your behalf, but what attorneys really need is an answering service specifically built for their business.
The good news for attorneys is that a quality specialty answering service designed specifically to assist law firms already exists. It’s called Answering Legal.
Answering Legal provides specialty answering services exclusively for attorneys. All of our features help make the attorney’s life easier. The legal intake receptionists at Answering Legal are capable of doing everything an experienced legal receptionist does and more. They will begin answering your phone lines already fully trained and ready to help win you over new clients.
What Makes Our Specialty Answering Service So Special?
With Answering Legal, you get much more than receptionists who answer your phone calls. What really makes Answering Legal the best choice for law firms is the many law specific services our receptionists perform.
Our legal intake receptionists:
- complete legal intakes on all new customers
- pick up the phone whenever you cannot and patch important calls to you
- provide bilingual answering for Spanish speaking callers
- schedule appointments for attorneys
- operate with the professionalism and politeness sensitive legal matters require
None of these services are offered by a majority of call centers. Answering Legal’s receptionists only answer for law firms, which allows us to master performing a long list of law specific functions. When one of our receptionists performs a legal intake for your company, we guarantee it will not be the first one they have done. Our receptionists go through an extensive training process for handling legal matters before they are given the chance to handle live calls for your law firm. With a specialty answering service you are not just paying for anyone to answer your calls, you are paying for an expert legal receptionist.
The Dangers of Using Non Specialized Answering Services
At a law firm, every phone call is typically an important one and when it comes to legal matters mistakes simply cannot be made. This is why you cannot afford to roll the dice and use a non specialized answering service. Receptionists from non specialized answering services will often answer calls on behalf of several different types of businesses over a short period of time. There are of course, different protocols for non specialized answering service receptionists to follow when answering for different types of businesses, making it easy for them to mix up information or handle your law firm’s calls less prepared than they need to be. Just one mistake on the phone can result in losing a potential client, and when using call centers you have a high risk of losing customers on every call.
With Answering Legal, helping law firms like yours is our sole focus. Because of the substantial training our legal intake receptionists receive, mix-ups and errors will never occur. Keeping preventable mistakes to a minimum will help your cases run smoother and help you maintain the complete trust of your clients.
Know What You’re Paying For
One of the top reasons lawyers might be more inclined to give non specialized answering services a chance, is because they offer cheaper monthly costs. While it’s true that you can save money in the short term by going with non specialized answering services, doing so can end up costing you dearly in the long run. With these kinds of services you never really know what quality of receptionist you are getting, or if their receptionists have any experience at all answering legal calls. Relying on a non specialized service for any extended period of time will likely result in your business losing out on a ton of clients.
With Answering Legal you not only get the best service possible for your law firm, but a flat rate monthly pricing plan to go with it. We work with you to help come up with a monthly plan and quote that best fits your law firm. And whatever you end up spending each month for our services will be well worth the cost when it helps you bring in a ton of new clients. It’s time to give your law firm the boost only a top level specialty answering service can provide. Sign up for Answering Legal today!
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