Your law firm should never be punished for trying to grow its business. Unfortunately many answering services will frequently penalize law firms for doing just that. Having people spend more time on your firm’s phone lines should always be a positive, but if your answering service has you backed into a restrictive minutes plan littered with overage fees, you will likely see your monthly bill skyrocket in price.
With a flat rate answering service, overage fees are never an issue. You get a predetermined price from the answering service before the month begins, and never suffer consequences for surpassing your allotted minute, call patching, or message totals.
Flat rate answering services offer monthly plans that are transparent and easy for businesses to keep track of, making them an ideal choice for law firms. However, even when you have an idea of what type of answering service you are looking to use, choosing the right one can still be quite difficult. It is important your firm does its research on things like overage protection and how a monthly price is generated before deciding to begin a relationship with a company.
Where Many Answering Services Go Wrong
Law firms likely have an idea of what exactly they will need from their answering service each month, but that does not mean signing up for a strict minute based pricing plan makes sense. Unfortunately, the attorney’s life does not follow an exact script. If your law firm experiences a heavy influx of new cases or new interested clients in a particular month, there could be an unexpected variation in the amount of call minutes handled by your answering service.
Who wants to the deal with the stress of having to closely monitor their answering service minute totals each month? You have enough on their plate already. This is why it is extremely important to pay close attention to all of the details of your answering service pricing plan, before committing to one. If a pricing plan is loaded with overage charges and financial penalties, it’s time to look elsewhere.
Choose carefully, because many answering services will…
- Place you In the wrong plan: Answering services will often place customers in lower minute monthly plans they know they are likely to exceed, so they can ramp up the price on their bill price when they do.
- Provide harsh penalties: Beware that overage charges can add up in a hurry. Most answering services will charge a higher rate for every minute you go above your minute package.
- Charge you for non-business calls: Calls from family members or telemarketers handled by your answering service may be charged to your monthly bill. You need to know what you’re being charged for!
So who can you trust to help place you in the right pricing plan, not punish you for high minute totals, and never charge you for non-business related calls?
The Best Flat Rate Pricing Plan
Answering Legal is not just noteworthy for the exceptional legal answering services and legal intake receptionists it provides, but for its extraordinary pricing plans as well. Since the company’s birth, Answering Legal has always offered its customers flat rates with incredible overage protection (up to 25%). With Answering Legal’s pricing plans there is never a doubt over how much you are paying each month and what you are paying for.
One of the biggest goals of Answering Legal is to build a pricing plan that is mutually beneficial for both their company and your law firm. Before Answering Legal begins to construct a plan, they work to learn more about the customer they are dealing with. Interested attorneys are offered a 10-day free trial before they are given any official monthly quote. This gives us at Answering Legal a chance to measure your call volume over a 10-day period and provide the best quote possible for your business.
Law firms can feel confident that every minute they pay for with Answering Legal, is a minute well spent. Answering Legal customers only pay for the minutes a call related to their business occupies their dedicated telephone line, and are never charged for calls from telemarketers, or calls from family and friends. Another perk that comes with Answering Legal’s flat rate pricing plan is that the more minutes you buy in your package, the more your cost per minute goes down.
The Bottom Line
Attorneys are some of the smartest people out there, and will not stick with an answering service long if they know they are being given an unfair deal. We at Answering Legal understands this, which is why we work hard to make a flat rate pricing plan law firms will want to stick with. With Answering Legal you never get any unpleasant surprises in your monthly bill, and are given the opportunity to adapt your pricing plan as your business grows. Like we said earlier, your law firm should never be punished for trying to grow its business. Our legal intake receptionists works hard to make sure your law firm has every chance to increase its client base.
There is absolutely no risk in giving Answering Legal a try. There are no contracts, so you can leave our service at any time if you are unhappy. But, we’re willing to bet you’ll be satisfied with what Answering Legal has to offer.