Since 2013, the number of people in legal occupations has been rising, and as a result, the competition lawyers face these days is stronger than ever before. Many attorneys out there are struggling to get by, and the task of consistently finding new clients has become extremely challenging.
There are a number of things you can do to try to attract new leads to your firm, many of which we have gone over on our “Let’s Talk Legal Marketing” page. But, before engaging in any new marketing tactics, it is important that you look in internally, and examine the way you’re capturing new leads. Even in the digital age, a large portion of a law firm’s lead capturing efforts will be performed over the phone. A legal consumer may find out about your firm online, but the end game will typically still be them calling into your law office to learn more.
If your firm isn’t answering its incoming calls 24/7, and doesn’t have a professional representative of your firm fielding every single one of its calls, you may be letting a significant amount of potential clients slip away. If your office is unable to answer calls 24/7 on its own, there’s no need to panic. The solution is as simple as signing up with a professional answering service like Answering Legal.
What Makes Answering Legal A Professional Answering Service
For over six years, Answering Legal has been excelling at handling the legal industry’s phone answering needs. Our company exclusively works with attorneys, which has allowed us to build a service that thrives in a legal setting. We’re able to offer features that lawyers will find to be extremely valuable, like live call transferring, appointment scheduling, and bilingual phone answering. Of course, what really allows our service meet the high phone answering standards of a law office, is the professionalism of our legal intake receptionist team.
Our receptionists are frequently complimented for their ability to impress legal callers and come off as a seamless extension of the law office they are working on behalf of. Their talent comes from months of extensive phone answering training. During a new receptionist hire’s training period, they are carefully schooled on proper phone etiquette, get to shadow other receptionists as they handle legal calls, and even master the legal intake process.
The legal industry seems to agree that our receptionist team is highly impressive. Check out a few of our customer reviews.
How Does A Professional Answering Service Help With Lead Capturing?
One of the most unprofessional things you can do as a business these days is send your callers to an automated machine. We know that it may be hard for some of you to believe that being sent to voicemail can be viewed as rude, but it’s true. If you send first-time callers to your firm, who are experiencing urgent legal issues, to an automated machine, they are likely to grow frustrated and quickly lose faith in your abilities to help them. More times than not sending a legal prospect to voicemail, results in that prospect becoming a client for one of your competitors.
With our highly trained receptionist team providing 24/7 live phone answering coverage for your firm, there is no limit to what you can accomplish. Our receptionists will be able to answer literally every call you and your staff are unable to pick up, ensuring that your callers never have to deal with your voicemail ever again. Having a live trained representative of your firm available to answer calls during after hours and weekends should exponentially expand your firm’s lead capturing opportunities.
Here’s what attorney Josh Schmerling, an Answering Legal customer, recently had to say about having our service available to help with after hours phone answering.
“Answering Legal has quickly proven to be a wonderful service for us,” Schmerling said. “We are confident that we will continue speaking to people that we may have missed otherwise, and it gives me peace of mind because I don’t have to worry about making myself available 24/7.”
Live Call Transferring And Legal Intake Can Make All The Difference
Answering Legal of course does much more than just answer your phones. Anytime a client calls into your firm for the first time, our receptionists will be ready to go above and beyond in helping you capture new clients.
If you prefer to talk with all first-time callers to your firm yourself in real time, we can make that happen. When one of our receptionists picks up a call on your firm’s behalf and identifies the caller as a new prospect, they will have the ability to put the caller on hold and contact you on your mobile device. You’ll then be given information about who the caller is and their reason for contacting your firm, before being given the option to have the call transferred over to your line. With this option in place, you’ll always be able to make a great first impression on new leads, and really show callers that you care about resolving their issues.
In cases where you are unable to speak with a first-time caller, our professional answering service has you covered. Our receptionist will move on to gathering your prospect’s personal and case information through the legal intake process, using a script of questions that has been put together with your help. All of the information recorded by our receptionist will be sent to you via text and/or email message at the conclusion of the call. Your callers will always feel there important matters are being attended to, and you’ll always be able to effectively keep track of incoming calls.