Let’s be honest, it’s pretty hard to focus on anything work related right now. With all the news that has broken over the past few weeks regarding the coronavirus/COVID-19 pandemic, there is a lot up in the air at the moment and a lot of uncertainty about our futures.
What we do know is that COVID-19 is very serious and your law firm should be prepared in case you must close your office for several days or weeks at a time. Do you have your contingency plan set up yet?
Throughout this entire pandemic, you can count on the Answering Legal receptionist team to stay up and running. The same may not be true for you and your staff, which is why it is more important than ever to have phone answering coverage from a quality virtual receptionist service like ours.
If you suddenly find yourself down a receptionist or office manager, or unable to make it into the office yourself, you’ll want to have Answering Legal behind you. Here are a few reasons why.
You Can’t Afford To Miss Calls
Unfortunately, prospective clients won’t show much sympathy during challenging times like these. Legal consumers will typically reach out to your firm once, and if they don’t get to speak with a live person right away, they will immediately hang up and try calling one of your competitors.
Answering Legal’s receptionist staff will make sure all of your callers get the live receptionist attention they seek and keep you from missing out on new clients when you’re temporarily unavailable.
You Need New Client Intakes Done Right
During times in which firms are shorthanded, it usually doesn’t take long for their legal intake process to become sloppy or in some cases almost non-existent.
At Answering Legal, performing new client intakes is a significant part of our receptionist training program, and you can count on our team to always execute the process correctly when engaging with first-time callers to your firm. Your new leads will always be in the best possible hands with our staff.
Your Messages Must Be Handled Properly
Answering Legal makes keeping track of messages from your callers a much simpler process. Not only are our receptionists’ expert note-takers, but they have also been trained to send you detailed client messages through text and/or email at the conclusion of every call they take. With the help of our receptionist team, you’ll have the ability to monitor client messages from any location and access them right from your smartphone.
Things are moving extremely fast with this virus, so if your firm doesn’t already have 24/7 phone coverage, you shouldn’t wait any longer to take action. Let us help you get started with a free 7-day trial of our service, so you and your staff can have some peace of mind during this hectic time. To begin the process, fill out our free trial form or call us at 631-400-8888.
We at Answering Legal hope you and all your loved ones are safe and healthy during this trying time.