Helping You Manage Persistent Clients
Call Screening:
When you’re a solo practitioner attorney, one of the most important things you need to do to maintain connections with clients is to answer your phone when they call. Unfortunately, due to the many responsibilities that come with being a solo practitioner, this many not always be possible. In fact, you may have some clients who call repeatedly to ask questions that you just don't have time to answer. As a sole practitioner, you have many responsibilities and clients to juggle, so repeating yourself to clients whose business you already have isn't practical at all. Instead, you should consider a legal answering service that can discern between the calls you should take and those that can wait. An after hours call center like this will help minimize interruptions in your day, so you can focus on the legal work that matters.
Legal Answering Service
Answering Legal will provide you with a professional, highly trained answering service that will treat every one of your incoming calls with the level of customer service and respect that you may not have time to provide. A legal answering service will also be able to answer phone calls as though they are in your office and forward callers who legitimately need immediate attention to your cell phone, so you can speak to them in real time. As opposed to a full-time receptionist, Answering Legal is a great fit for handling phone calls at any size law firm due to our representatives’ ability to modify how they handle your phone calls. Rather than taking a one-size-fits-all approach, Answering Legal will be able to manage an active client list that you provide and handle appropriate requests, especially when it comes to clients who call just to inform you about trivial updates regarding their case. Answering Legal is also to do all of this while providing 24/7 legal answering services, so you will be able to ignore annoying clients and give yourself some breathing room to focus on other tasks and clients.
Answering Legal Benefits:
Remember, there are many benefits to hiring a legal hiring service such as Answering Legal. Representatives will act as a liaison between you and annoying clients, so you can help manage their anxiety by proxy while communicating proactively with them and making them feel like they’re being properly represented. You also need to keep in mind that clients who call constantly are engaged with their legal proceedings and are looking forward to your answers. A legal answering service will allow you to build loyalty with that client without it becoming a headache or a nuisance. In the long run, this will help you bring in much more revenue and repeat clients than you ever would have anticipated. It will also help you to communicate proactively and think like a client, which will help your brand and reputation as a legal practice flourish. All in all, a professional legal answering service like Answering Legal will provide a great return on your investment and take the quality and professionalism of the legal services you provide to the next level.
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P: 631-686-9700
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