This is a great question, and the answer is really simple. We have an excellent training staff, as well as weekly new account meetings in order to familiarize all of the legal intake receptionists with the new accounts. This way, we can make sure that your name is pronounced correctly, that your scripts are being followed the way that you want, and that your account is always up to date.
New Account Trainings
Every week, the legal intake receptionists meet with our training staff in order to go over the new accounts here at Answering Legal, and get familiar with your directions, callers, and protocols. This is usually done while your account is still in its trial phase with us, so that we can get out the kinks while your service is still free! We want to make sure that we’re doing the best job possible, which is one of the reasons for our ten day free trial. We don’t want you to have to pay anything before we’re certain that our legal intake receptionists are doing an excellent job, and that you are happy with the level of service we provide.
Each legal intake receptionist has a monthly meeting where our training and support staff go over important changes to our customers’ accounts. This includes a change in intake questions, custom greetings, additional questions, or simple requests that our attorneys ask of us. This way, we ensure that all of our customers, no matter how old their accounts are, receive the same attention as any other account. We provide the same level of quality service to each and every one of our customers.