How Looking Up Answering Service Reviews Can Find You the Right Fit
When searching for any product or service either online or in the store, you need to make sure that you have an objective opinion or two on how this product or service is perceived by the public. In fact, 71% of buyers look at reviews before they make a purchase. This is a smart practice because reviews can tell you where you should and should not buy from. This is doubly true when you are looking for a firm to answer the phones for your business or law firm, especially if you are looking to differentiate between a call center and live answering service such as Answering Legal. To determine what answering service will offer the best customer satisfaction and return on your investment, you need to be looking at answering service reviews so that you know exactly what you are investing in. With that in mind, here are some great ways you can look at answering service reviews to ensure that you are partnering with the correct answering service for your business or law firm.
Make Sure To Check External Review Sites
It is great if you are using Google or another external search engine to find different live answering services, but the best way to do research outside of an algorithm is to do your own research on trusted review sites. These include review sites such as Google reviews, Yelp and Trustpilot. All of the best answering services, which include Answering Legal, will go on these external review sites and respond to all comments, questions and concerns put forth by clients of their services. Answering Legal does this, and their reviews and responses to these reviews can be seen on their Google news page, Trustpilot page, and Yelp page. As you can see, Answering Legal’s reviews are always positive because our clients love us. And after reading our reviews, we’re confident you will too.
Make Sure That All Reviews Are Recent
Just as important as the positive review scores is how recent these reviews are given. Not all reviews from the past reflect any product or service in the present, especially an answering service. If you see any negative reviews, you need to read them in context and make sure that they reflect the current answering service you are looking for, and not one from the past. Just like people, products and services are more than capable of changing for the better, and reading reviews with the review date in mind will ensure that you understand that change may have occurred since the review was written.
Fortunately, Answering Legal has curated the latest and greatest reviews of our services for public viewing on our website. This is to ensure that the utmost transparency occurs with our answering service reviews so that you can see the benefits of our premium live answering service for yourself and make an informed decision based on what you have read.
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