If you run or even work for a law firm that doesn’t employ a host of full time legal receptionists for message taking, you probably know that messages are not being returned. In fact, you may have taken some messages for yourself. Unfortunately, if someone is not trained in taking messages, the details may be garbled. This is doubly true in the legal profession, as message taking for lawyers needs to be detailed and succinct in order to best let the attorney know who the caller is and what the call is regarding. Messages that are unclear may result in the attorney calling back a potential client and not being able to close the client because of an unclear message. With that in mind, here are some key ways that the message taking services that a legal answering service such as Answering Legal provides can benefit your law firm.
How Answering Legal Can Take Messages For Law Firms Of All Sizes
Answering calls and taking messages can be quickly forgotten in the hectic running of a law firm of any size. This is especially true if you are rushing through the day at your law firm or have a large load of casework at hand. It’s always bad business to neglect a customer’s callback because of a mishandled message and it can look bad if you are trying to capture new business or recapture old business with the wrong information. In fact, a live answering service such as Answering Legal can provide message taking services and deliver the messages to you immediately via email, text message or eFax.
How Do Message Taking Services Work?
The way that a legal answering service such as Answering Legal provides message taking services is simple. A team of virtual receptionists will be answering every one of your phone calls, no matter the time of night, and will be available 24/7, including holidays. If a call comes in during hours of availability that you have specified, the team of virtual receptionists will let you know exactly who is on the line, whether its a new potential client, existing customer, or corporation that you already do business with. If you would like to take the call, the virtual receptionists will be able to connect you or someone relevant in your law firm. Otherwise, they will take a detailed message and be able to send you everything you need in a timely manner to capture new business or fulfill legal obligations to existing clients.
It’s not only simple to use a legal answering service such as Answering Legal for your message taking needs, but it is also cost efficient. A full time receptionist may not be able to get your attention in the same way that a virtual receptionist will be able to using cutting edge technology to give you the best possible messages in real time so that you can decide how pertinent the message is to your overall business and legal schedule for the day.