If Your Answering Service Doesn’t Perform Legal Intake, You Need a New Answering Service
Joe Galotti July 24, 2017
Hiring an answering services can solve a lot of problems for your firm, but can also create a ton of headaches if you choose the wrong one. You need to make sure you choose an answering service that not only reliably handles your office’s calls, but meets all of your legal receptionist needs. One of the biggest things many answering services fail to provide is a legal intake process.
The legal intake process is crucially important, because it is the part in which you actually capture new clients. Every time you let a receptionist who is not trained in performing proper legal intake answer your phones, you are jeopardizing the status of your potential cases. You need to know that your firm’s legal intake process is never being bypassed or performed incorrectly. If your current answering service cannot meet this standard, it’s about time you make the switch over to Answering Legal.
Only Settle For The Best Service
No answering service is better at handling the legal intake process than Answering Legal. All of our receptionists go through extensive training on learning how to perform intakes on new clients for every type of law practice, and can always be relied upon to bring you back the best lead information possible.
Our legal intake receptionists:
- Answer all calls your office is unable to pick up
- Ask clients customized questions of your choosing
- Obtain client information specific to the type of law you practice
- Send new client information to you instantly via SMS text and/or email
- Are frequently monitored to make sure your legal intake process stays at its best
It’s time to raise the expectations for what you expect from an answering service, and never compromise on having important legal processes done correctly.
Proper Legal Intake Will Help You Win Over New Customers
Why should firms put so much effort into making sure their legal intake is done correctly? Because legal intake is the key to bringing in clients and making more money! All the hard advertising work you do to get people to call into your phone lines will be completely wasted if your firm is not prepared to handle new callers. A top notch legal intake answering service, like Answering Legal, can help ensure that customers never slip away due to the wrong questions being asked or insufficient case information being gathered.
Right from the start, people will feel more confident working with your business, when they are greeted by one of our polite and friendly legal intake receptionists. When your customers are taken through a proper legal intake process, they will not only know they are dealing with a professional operation, but a firm that actually cares to learn the details of their case. Having a solid legal intake system in place makes it more likely people will give your firm a fair chance, and will keep them from wanting to look elsewhere.
Your job is of course far from done after a customer’s initial call, but having the proper information on hand from the start will save you time during future meetings, and help you get out ahead on building the best case possible for your client. Answering Legal’s goal is to help make sure you bring on as many new cases as possible, and experience a high lead conversion rate.
Get the Best Leads Possible!
A lead without a potential client’s most important case information attached to it is not very valuable. When relying on the average answering service to handle your calls, you will be lucky to receive more than a customer’s name and phone number. This leaves you with a lot of informational gathering to get done on your own before you can begin putting together a strategy for your case.
Answering Legal understands that your legal intake is valuable, which is why we give our receptionists extensive training in the art of the legal intake before they begin answering calls on behalf of your office. Every time your office is unavailable to take a call from a new customer, you can always feel confident you will receive accurate and detailed case information from our receptionists. You hire an answering service to make your life easier, and that’s exactly what Answering Legal’s incredible legal intake receptionists will do. Sign up for a free 10 day trial today!