Before we begin to answer the question presented in the headline of this post, we want to give you three more questions to consider.
Do you want to see hundreds (or maybe even thousands) of your marketing dollars go to waste each month?
Do you want your new leads shopping around with other firms after their initial call with yours?
Do you want to waste time on follow-up phone calls with new clients, gathering all the information that should have been collected on the initial call?
If your response to the above three questions was something along the lines of “absolutely not”, then your firm might just benefit from using legal intake professionals. In this blog post, we’ll explain in-depth how an experienced legal intake team can elevate your firm, and later on we’ll tell you the best place to turn for legal intake assistance.
Legal Intake Professionals Will Make Your Marketing Efforts Worthwhile
In the digital age, it’s hard work getting people to notice your law firm. Getting a message across that resonates with potential clients and makes them want to call your firm is even more difficult. When you do get a call from a new prospect, it’s usually the result of a ton of hard work and a lot of cash spent. With all this being the case, you need to make sure you’re making the best possible first impression on every new lead calling your business, in order to ensure that you’re seeing a proper return on your marketing investment.
Having a team of legal intake professionals in place will guarantee that new leads reaching out to your practice always get to speak with someone right away, are always greeted in the appropriate fashion, and are being properly guided through the process of getting their case started with your firm. You won’t ever have to stress about missing out on a big payday due to the mishandling of a prospective client, because your new leads will be receiving a high level of attention and care from the first moment they call your firm. Moving forward, you’ll be able to approach all of your new marketing campaigns with great confidence, knowing that any new leads you attract will have the best possible chance to turn into paying customers.
Legal Intake Professionals Will Make Prospects Confident About Using Your Firm Right From The Start
When calling a law office, consumers are usually looking to get started with the handling of their case right away, and will prefer not to shop around. However, if a new prospect calls your firm and is left with an underwhelming impression, or believes that getting started with your firm could take a long time, they’ll have no choice but to start calling around to your competitors. In order to keep this from happening, you’ll need to show potential clients that you have an established process in place for onboarding new leads and are ready to provide them with immediate assistance.
Having a team of experienced virtual receptionists ready to guide your callers through a proper legal intake procedure is truly a must these days. Legal intake professionals will begin collecting personal and case information from new leads right away, and inform them on what comes next in the process of getting started with your firm. The result of this will be prospects feeling ultra-confident about moving forward with your practice, and not feeling compelled to dial up another lawyer for help.
Legal Intake Professionals Will Make Proceeding With New Cases An Easier Process
Even when sloppy legal intake doesn’t result in a client being lost, it usually makes things significantly harder for attorneys and their staff moving forward. When your firm fails to collect and accurately record the details of a new prospect’s personal and case information during their first call, you usually end up spending most of your second call playing catch up, and having to perform a full client intake process. This not only ends up being a tremendous waste of time for attorneys making follow-up phone calls with new clients, but also makes a bad impression on your new clients. If you force your callers to constantly repeat themselves, and come off as generally disorganized, your clients will get frustrated and quickly lose faith in your ability to handle their case.
Attorneys can avoid any stress and drama by hiring professionals to make sure their legal intake is done right the first time. A quality legal intake team will not only collect information from your new leads, but send all of the recorded information to you in a highly organized and detailed message afterwards. Lawyers will then have a chance to educate themselves on new cases before their follow-up phone calls, and come across much more polished and prepared to their clients.
Where Should Your Turn For Legal Intake Help?
When it comes to handling legal intake, no one does it better than Answering Legal. Since 2013, we’ve been the top phone answering service choice for law offices, and have provided 24/7 legal intake services. All of our receptionist team members have been extensively trained on performing the new client intake process, and can be trusted to execute it correctly every time. We also work with the attorneys we serve to create personalized legal intake scripts, so that your callers never know they’re speaking with someone from a service. Additionally, we provide advanced message taking and can perform the legal intake process in Spanish.
We encourage all law firms to take part in a 7-day free trial of Answering Legal to see for themselves the benefits of using legal intake professionals. To get started, fill out this form or call us at (631) 400-800 with any questions.