Three Ways An Answering Service For Attorneys Can Improve Your Legal Intake Process

When was the last time you evaluated your legal intake process? When assessing your legal intake, there are two main questions to ask yourself. Are you getting all the information you need to follow up with new leads? Is your legal intake securing enough leads?

If your legal intake process isn’t doing either or both of these things as well as it could, an answering service could help you remedy that. By ensuring that every call is answered by a highly-trained legal intake expert, Answering Legal will help your legal intake perform as it should. Here are three ways an answering service for attorneys can improve your legal intake.

We’ll Help You Standardize Your Firm’s Onboarding Process

The best way to improve your legal intake process is to script it. By developing a script, you ensure that your legal intake process is consistent and that you get the information you need every time. You want to standardize the experience your new client callers have to give yourself the best chance to secure every new lead.

If you don’t know where to start, don’t worry. We published a guide on scripting your legal intake here. And, as part of your onboarding process, we’ll help you develop a unique legal intake script for your firm. We have hundreds of sample scripts, and can work with you to customize them. Or, if you’d like, you can design a script of your own and we can implement it for you.

Our virtual receptionists will then use that script to answer for your firm. They receive constant training on new and updated accounts, and we have quality control staff monitoring your calls 24/7 to make sure we’re always improving. And if you need to change your script, all you have to do is give us a call and it will be updated as soon as possible.

We’ll Make Sure Your Legal Intake Captures Every Lead

Answering for lawyers is unlike answering for any other profession. We here at Answering Legal understand that, which is why our virtual receptionists are specialists. Since they only answer for lawyers, we can train them to be experts at legal intake and at capturing new clients. They understand that new leads rarely call lawyers with good news, so they excel at providing a positive client experience that makes new leads want to come back to your firm.

Our virtual receptionists will use your script to answer every call, so it will feel like you’re answering those calls yourself. Once your new client callers have gone through the legal intake process, they’ll be much less likely to move on to your competition. They’ll have described their problem to your receptionist and been assured that you’ll reach out to them as soon as possible. To them, it will feel almost as if they’ve already started hiring your firm.

And, since our virtual receptionists are available 24/7, you’ll have legal intake available to secure late night callers. Your clients will appreciate being able to leave a message with a live receptionist and not a voicemail, and won’t feel like they can’t wait for your follow up.

Our Message Taking Makes Follow Up Quick And Easy

As effective as the legal intake process can be for securing new leads, the best way to ensure a lead sticks with your firm is to speak to them yourself. The problem, however, is that attorneys are busy people, and it’s impossible to speak to every prospective client while managing the clients you already have.

Besides speaking to new leads yourself, the next best way to capture new clients is to follow up after a legal intake. That’s why we designed our message taking to make sure that your follow up happens on your schedule, and not on ours. As soon as a call concludes, you’ll receive a message in your voicemail inbox or via text message with all the information your virtual receptionist gathered in an easy-to-read format.

Because you’re receiving this message as soon as the call is over, you won’t have to wait on anyone to follow up. And you’ll never again hear the words “I already told your receptionist about this.” With all the information from your calls at your fingertips as soon as possible, you’ll have total control over your follow up, and can make sure you close the deal on as many new leads as possible.

Our Receptionist Team Will Enable Your Firm’s Success

With Answering Legal’s highly-trained virtual receptionists handling your phone lines, your legal intake process will become more effective. You’ll never miss a call, secure more leads, and have a smoother follow up process.

There’s more our answering service for attorneys can do to support your firm. If you already have receptionist staff, our overflow call handling feature will always give your staff the chance to answer the phone themselves first, while making sure you never miss a call. And, since our service is bilingual, all of the features described in this blog and more are available for Spanish-language leads as well.

Want to smooth out your legal intake process? Click here or call 631-400-1111 to sign up for our free trial. For a limited time, we’re offering firms that sign up with our service their first 400 minutes free.