One of the most important things you need to do to maintain connections with clients and entice new clients and customers is to answer your phone when it rings. You may think that you always have the phones covered by either yourself or an in-house receptionist, but due to the many responsibilities of running a legal firm, this may not always be happening. While you may think that you can just lead clients to your voicemail and call them back at your convenience, this is most definitely not the case in the digital age. In fact, most potential clients and customers will just move on in Google rankings, or ask for a referral to a different legal practice that is more immediately available. Of course, this is a situation that you never want to put your legal practice in. That is why you need to hire a team of experienced virtual receptionists through a 24/7 live answering service such as Answering Legal.
Why You Need to Hire a Team of Virtual Receptionists
A 24/7 live answering service that provides a team of live virtual receptionist is exactly what you need. They’ll serve as your legal call center, be able to answer phone calls as though they are in your office, and forward active clients and warm prospects to your cell phone or office number so that you can speak to them in real time. But a team of virtual receptionists will be able to do much more than just forward calls! Live virtual receptionists at Answering Legal are adept at keeping active legal clients lists and handling requests and inquiries as though it were someone from your office on the phone with them. This will make sense for your law firm because it will allow you to manage your clients’ expectations and help them feel as though they are real decision makers in their legal casework.
The Benefits of a Team of Virtual Receptionists
A team of virtual receptionists at Answering Legal will be able to communicate effectively and proactively with both potential clients and current clients. No longer will you miss calls or put callers on hold or send them to voicemail. Answering Legal’s team of live virtual receptionists are trained in the use of state of the art industry technology and products so that they can handle calls and be a part of your sales cycle in the most efficient way possible.
With Answering Legal’s team of virtual receptionist at your back, you will ensure that your potential clients and customers never hear a voicemail again. There will always be a live virtual receptionists to answer the phone and handle their inquiries, even during weekends, holidays, and other busy times of the year. We all know that missed calls don’t lead to any sort of customer satisfaction, so make sure that the phones are always manned with Answering Legal’s stellar team of always available virtual receptionists, no matter the time of day or hour of night.