Trusting your law office’s phone answering duties to an outside source is a big decision, and that’s probably understating things. The people who answer your phones have a direct impact on your ability to capture new clients and effectively serve current clients. If a receptionist screws up, it’s on you. So while your firm could certainly see benefits from using a phone answering service, we get why you might be hesitant to rely on one.
But, what if we told you there was one virtual legal secretary service that was too good to pass up on? A service that would not only quickly establish itself as trustworthy, but offer you more new client opportunities and more peace of mind.
It’s about time we introduced you to Answering Legal, a phone answering service, designed specifically to aid lawyers in managing their call loads. In this post, we’ll explain how Answering Legal’s virtual legal secretary team can quickly become an invaluable part of any attorney’s team, and why you’d be foolish not to at least give it a try.
Why Should You Trust Answering Legal?
Before we get into all the perks that come with using Answering Legal, let’s address the issue we brought up in the opening paragraph of this post. Why should you feel comfortable letting Answering Legal’s virtual legal secretaries answer your phones?
It’s a fair question, considering you know very little about us. We think you deserve some time to build up familiarity with our service before putting down any money, which is why we give all lawyers the opportunity to try out Answering Legal free for 10 days. During this time period, you’ll gain a better understanding of the kind of work our virtual legal secretaries do and a closer look at their remarkable lead capturing abilities.
All the members of our virtual legal secretary team have gone through months of extensive phone and legal intake training, something that we’re confident will reflect in the work they do for your firm. You’ll also get the opportunity to pre-determine how every one of your calls will be answered by our team. Incorporating things like customized greetings and legal intake questions will make our receptionists come off as a seamless extension of your firm.
Ready For More New Clients?
If you’re not currently using Answering Legal, the biggest thing you’re missing out on is more money. How do we figure? Well we’re guessing that your firm currently only answers the phone Monday through Friday, from around nine in the morning to five in the afternoon, which equates to about 40 hours a week. But, what about all the calls your firm is getting outside of normal office hours? What about those other 128 hours every week. Statistics say that the modern consumer has very little patience for dealing with voicemail, so if you’re counting on an automated message to help you capture new clients outside of office hours, you’re likely letting a ton of potential clients walk right out the door.
When using our 24/7/365 answering service, you guarantee that every single call to your firm is answered by a live trained legal secretary. Any call your office can’t get to, no matter what time it occurs, will be fielded by a member of our legal receptionist team. Our receptionist will then go on to make sure the caller feels heard, take them through a full legal intake process, and let them know what comes next (when they can expect to hear back from your office). By having Answering Legal in place, you’re allowing your firm to capture clients 168 hours a week, rather than just 40. Your window for capturing clients will be four times as big as it use to be, which should result in a significant number of more clients opportunities for your firm each week.
Ready To Alleviate Stress From Your Work Day?
Having a virtual legal secretary answer your customer’s call can be highly effective, but there will be some clients that are too important to leave waiting. When potential clients with high-value cases come calling into your office, you’ll want to know right away, so you can follow-up right away. The problem most lawyers face is that their days can get pretty busy, and it can be easy for time-sensitive calls to slip through the cracks. When you’re busy at the courthouse, stuck in meetings, or even trying to enjoy a nice relaxing evening at home, it can be difficult not to stress over the potential calls you might be missing.
Answering Legal provides the ultimate solution to this problem. Every time one of our receptionists answers a call on your office’s behalf, they will record your customer’s message (and do so with 100 percent accuracy), then send that message to your smartphone via text/email message. So if you’re in a place where you’re unable to get on the phone to answer every call that comes into your office, you can still monitor office calls via your smartphone, by simply checking the messages on incoming texts and email. If a message indicates a client’s issue is urgent, you can excuse yourself and call back the client right away. If a message indicates a client’s matter doesn’t require your immediate attention (most calls probably won’t), you’ll at least have the peace of mind of knowing that you’re not missing out on anything important, and can give your full attention to whatever task is at hand.
You’ll also be able to sleep easier at night, and breathe easier during the day, knowing that whatever calls you miss will be expertly handled by your Answering Legal virtual legal secretary. Doesn’t that sound nice?