When you’re in charge of a growing firm it can be near impossible to leave your work behind when you leave the office for the day. If you’re like most attorneys, you’ll find yourself distracted by work calls on the car ride home from the office, then during dinner, and then while watching TV before bed. Before you know it the clock is approaching midnight, and you’re still monitoring your smartphone for calls from clients and new prospects. It’s really not hard to figure out why most attorneys don’t get enough sleep.
Lawyers will never get as much rest as most of their non-attorney friends, but with the help of Answering Legal’s after hour phone services, they can at least comfortably ignore calls at night and work on getting to bed at a reasonable hour. Below, we’ll explain exactly how our service aids lawyers in handling calls after dark.
Meet The Answering Legal Receptionist Team
Answering Legal provides a rare combination, as it offers law offices 24/7 phone answering conducted by a team of receptionists who are trained specifically in handling legal related phone calls. If you’re looking for another service that provides both of those things, and has the track record of working with lawyers that we do, we’re guessing you’ll be searching for awhile.
Attorneys who use our service still get to answer calls when they want to, but when they can’t or don’t feel like picking up the phone, our receptionist team is always ready to step in on their behalf. Using Answering Legal will take a great deal of pressure off of your shoulders, as you’ll know that you can miss calls without missing out on new client opportunities. We extensively train our receptionists on how to capture the business of new legal leads, even teaching them how to execute the legal intake process.
One of the biggest selling points of our receptionist team is of course their after hour phone services. The same highly quality call handling coverage Answering Legal provides at three in the afternoon, is the same coverage we provide at three in the morning. Don’t believe us. See what Michael Palumbo, principal at Palumbo & Associates had to say about using our after hour phone services in a recent interview.
“At night, they take care of everything for us,” Palumbo said. “Their team is very versatile, so they are able to live-transfer calls to us when necessary, (and are skilled at) recording messages through call, text, or email. I just explained the profile of what I wanted in the messages that they take, and they make sure to get all of that information to me.”
We know that today’s legal consumer wants to speak with a live representative right away when calling a law firm for the first time, and won’t have much interest in leaving a voicemail and patiently waiting for a call back. Since you never know when a new prospect will call your firm for the first time, having the after hour phone services of Answering Legal in place is not just a nice perk, but a necessity in today’s day in age.
How Our After Hours Phone Coverage Works
When it comes to call forwarding with our service, attorneys have a lot of options. If you always want to be given the chance to answer your phone first, we can set things up so our receptionist team only picks up your incoming calls after a certain number of rings. If you only want to receive calls during normal office hours, we can have all of your overnight and weekend calls immediately forwarded to our service. Whatever your call handling preferences are, Answering Legal can accommodate.
So let’s say you decide to have all of your calls from the hours of 5 p.m. to 9 a.m. forwarded to our service. Here is how things will work:
- When your office receives a call, it will be immediately picked up by a trained member of our receptionist staff. The receptionist will politely greet your caller, and let them know they have reached your law firm.
- If our receptionist identifies the caller as a new prospect, they’ll start collecting their personal and case information through the legal intake process. If the call is from an existing client or associate, our receptionist will offer to take a message. If lawyers want to be contacted and give the chance to speak with certain types of callers (ex: new prospects) in real time, our service can easily do so.
- After our receptionist finishes speaking with one of your callers, they will send all of the new client intake or client message information they recorded to you via text and/or email.
By having Answering Legal’s after hour phone services in place, you’ll be satisfying your clients and prospects desire to speak with a live person right away, and making them feel cared for. At the same time, you’ll be able to monitor the details of your office’s calls via your smartphone or laptop, without ever actually having to get on a call. If you want to head to bed early and take a night off completely from monitoring your office’s calls, you can do so comfortably, knowing that our receptionist team will be there to attend to all of your caller’s needs.
Ready to see our after hour phone services in action for yourself, and start getting a better night’s sleep? Get started with a free 7-day trial of Answering Legal by filling out this form or calling us at (631) 400-8000.