Why Just Answering The Phone Isn’t Enough – You Need Legal Intake

Everyone that works within the answering service industry will tell you that you never want to send a new caller to a voicemail, because they’re just going to hang up and look for another attorney. We’ve established this point, and that’s most likely the selling point the service pounded you with, over and over again – but what they don’t focus on is what happens after a live agent answers the call! I always hear answering services either asking me if I’d like to be sent to voicemail, or they ask me my name and number and quickly tell me the attorney will be getting back to me while they try to hurry me off of the phone. In my opinion, your caller ID and your voicemail can do those two exact things once you already missed the call, so what are you paying for?
You need Legal Intake:
There’s no point in having a live person say hello and hurry callers into your voicemail, or get a simple name and number – what the caller ID can already tell you. Answering Legal’s legal intake receptionists take the time to perform the legal intake, which consists of the most important questions regarding the caller’s case, and sends that along to you instantly via SMS text and/or email. This way, you already have a profile on the potential new client, and they feel that their needs have been heard since they first tried to call your office. They don’t feel ignored by voicemail, and they don’t feel that the agent who answered the call wasn’t helpful! Our law firm answering service has your intake process completely covered.
Legal Intake and Lead Capturing:
As an attorney, you can’t much say that you have a lead for a new client unless you’ve done an intake on the person and know the details of their case. For this reason, legal intake and lead capturing go hand in hand. As the #1 answering service for attorneys, Answering Legal captures leads from the new client callers you miss on your phone, offers premium message taking services including all the details you request, and performs the legal intake, ensuring that the caller feels that his/her needs are being met, and your practice runs as efficiently as possible, 24 hours a day.
Want to try our legal intake receptionists?
Call us now and receive a free 10 day trial!
P: 631-686-9700
Share this article




Share this article
Recent articles
Law Firm Reboot Camp Podcast: How To Elevate Your Firm’s Content Creation
[Read More>]Andrew Nasrinpay, Conrad Saam, Gyi Tsakalakis and Jim Grandone join to discuss why creating new content still needs to be a high priority for law firms, what types of content works best with today's legal consumers, how much to rely on AI for help with creating content and much more!
The Earley Show: Tim Semelroth Shares Expert Strategies for Growing Law Firm Referrals
[Read More>]Tim Semelroth (Senior Trial Attorney at RSH Legal) joins to discuss why one is the most dangerous number in business, how to use newsletters to build up your network, strategies that will help attorneys get more back from their speaking engagements and much more!
Law Firm Reboot Camp Podcast: Tips On Bringing Tech Tools Into Your Practice
[Read More>]Bobby Buchanan and Karl Seelbach join to discuss how lawyers can leverage AI technology to make their day-to-day lives easier, what law firms can do to meet their clients' rising technological expectations, where new technology could take the legal profession next and much more!
The Earley Show: Ben Leader Shares How He Was Able To Drive Significant Changes At His Practice
[Read More>]Ben Leader (Managing Partner at Elrod Pope Accident & Injury Attorneys) joins to discuss what he learned from watching his attorney father, how investing in a mastermind group helped lead his practice out of a dark period, why attorneys can't afford to ignore their firm's culture and much more!