Want to win over new clients in 2019? Your law office needs to be impressive not just online, but over the phone. Once you get a prospective client to call into your firm, you’ll have just a few short minutes to convince them your practice is worthy of their trust. Fail to make the right first impression in that initial conversation and… poof… the new client is gone.
In order to ensure that new client opportunities don’t disappear on your firm, you’ll want to invest in virtual assistant services to aid with your phone answering efforts. In fact, let us make this easy for you. Answering Legal is the only company attorneys should be even considering using for phone answering assistance. With 24/7 live service, receptionists trained specifically in answering legal phone calls, and an emphasis on lead capturing, Answering Legal is the clear cut choice for any law firm out there. If you’re going with one of those other virtual assistant services, you’re taking a huge gamble, and will more likely than not leave your callers exiting calls feeling underwhelmed. Here’s why.
Most Virtual Assistant Services Aren’t Built For Law Firms
Sure a diner might be able to make you a passable plate of spaghetti, but if you want a really exceptional plate of spaghetti, with baked Italian meatballs, fresh tomato sauce, parmesan cheese, and freshly picked basil, you go to a real Italian restaurant. Why? Because a diner isn’t going to hire exceptional Italian food chefs or buy the best pasta ingredients. Their focus is on making a lot of different kinds of food pretty well, and offering people quick and simple meals. They’re trying to get the business of a wide customer base, not excel in one area like an Italian restaurant would.
When it comes to our industry, the virtual assistant services that answer phones for all types of businesses are kind of like diners. For most types of businesses, they’ll be able to do a passable job, but when it comes to phone answering for a law office, the type of general services they provide just won’t cut it.
The average phone answering service won’t be able to perform a proper legal intake on first-time callers to your firm.
Even if their receptionists attempt to perform new client intakes (many won’t even bother), they’ll struggle to match the quality and efficiency of work performed by Answering Legal’s receptionist team. Answering Legal receptionists have been carefully trained in performing new client intakes on legal consumers, and will know exactly which questions to ask them and what information to extract from them. With Answering Legal, your customers will always walk away impressed, even when you can’t get to the phone yourself. Leave your new client intake to an untrained receptionist, and you’ll risk your firm coming off as sloppy or incompetent.
The average phone answering service won’t be able to get to all of your calls.
Answering Legal’s receptionist team is always up and running, something that can’t be said about a lot of other virtual assistant services out there. In fact some of Answering Legal’s top competitors will close down for eight hours or more each day. When relying on these types of services, you’ll still be leaving your phones unattended for large portions of the day, and will be leaving a significant number of your callers to deal with your voicemail machine. The only thing that turns a modern day customer off more these days than an incompetent receptionist, is no receptionist at all. Sending a caller to voicemail is basically sending a signal to a potential client that you don’t care about their business.
The average phone answering service may not be prepared to handle sensitive legal calls.
Calls to your law office often will involve very serious and sometimes upsetting subject matters. You want the people answering those calls on your behalf to be well versed and experienced in answering such calls. At Answering Legal, we can guarantee that all of our receptionists have fielded hundreds, if not thousands of legal calls before answering yours. They won’t be phased by anything that is thrown at them on the phone, and can always be counted on to be calm, polite and professional, even when your callers are not. With other virtual assistant services, the experience a receptionist has in fielding legal calls will often vary. Many of these receptionists will go weeks or months at a time without handling one. Do you really trust that person to help capture significant clients for your firm? Not to mention, it can be difficult to go from answering calls on behalf of a flower shop one second, then handling a call about a DUI the next. In those scenarios, you’re just asking for trouble.
Invest In A Service Built To Impress Legal Clients
When using Answering Legal, you’re dealing with longest running legal answering service in the country. Working in just one industry, has allowed us to perfect the art of answering legal phone calls. Our receptionists always know what is expected of them, and what exactly they need to accomplish in each call. The end result of this will be your customers walking away from calls to your office, not just pleased that they were able to talk with a live person, but feeling confident that their legal problems are on the way to being resolved.
Give your callers the confidence they need to move forward with your firm, and keep the new leads you work so hard to cultivate from slipping away. Get started with a 10-day free trial of Answering Legal today!