When will your firm’s next new client opportunity be presenting itself? When will your office have its next chance to win over a new prospect? Unless you’re able to see into the future, you can’t answer those questions right now. There’s simply no way to know when new leads will be reaching out to your firm for the first time. One thing you can be sure of is that failing to greet first time callers to your practice with a live voice will result in you losing out on their business.
Of course just providing a live receptionist to speak with callers isn’t enough when it comes to the legal industry. Once new prospects make first contact with your firm, they’ll be looking to get their case started as soon as possible. After all, they have serious legal issues to deal with that require urgent attention. With this being the case, it is essential that the receptionist working your phones be highly skilled when it comes to taking leads through the new client intake process.
If all that we laid out above seems fairly daunting, and rather impossible for you and your staff to accomplish alone, don’t worry. Our company, Answering Legal, has been providing 24/7 legal intake services for years, and in this blog post we’ll go over how our receptionist team is able to always make the best possible first impression on your new clients.
Our Receptionist Team Never Misses A Call
In the highly competitive digital age, growing law firms really can’t afford to let a single new client opportunity pass them by. Unfortunately, losing out on new leads these days can happen extremely fast. If a new prospect reaches out to your office via phone, and is sent to your voicemail, they are much more likely to start calling around to your competitors for help then wait patiently for your call back.
By signing up with Answering Legal, you’ll be ensuring that your new prospects never end up in your voicemail box ever again, and always get the support of a live caring human being. It doesn’t matter if your client reaches out in the middle of the night, or on a Saturday morning, or even on a national holiday. Our receptionist team will be ready to provide live support. Of course, attorneys still have the ability to answer incoming calls when they want to. But, whenever you are unavailable or in need of break, it will be comforting to know that you have 24/7 live phone coverage from the most reliable phone answering team in the business.
Our Receptionists Are Legal Intake Experts
As a phone answering service that exclusively caters to the legal industry, we have a distinct advantage over our multi-industry serving competitors. Since we know we’ll only be answering calls on behalf of law firms, we’re able to really narrow down our receptionists’ training, and make them experts when it comes to engaging with legal consumers. As you can probably imagine, legal intake services are a major emphasis of Answering Legal’s receptionist training program.
When training to become a member of Answering Legal’s receptionist team, our new hires receive months of extensive schooling on the new client intake process, which includes them executing the process for themselves hundreds of times. We don’t let our trainees answer phones on behalf of actual firms until they’re truly an expert on performing legal intakes Having one of our highly skilled receptionists start asking your prospects pertinent questions about their legal situation, and collecting relevant details about their potential case, will inspire confidence in your new leads and ensure that your relationships with new clients always get off on the right foot.
Our Legal Intake Services Can Remove Stress From Your Life
With Answering Legal in place, attorneys will be able to take a deep breath, knowing that their ability to capture new clients doesn’t depend on them being available to answer every incoming phone call. Anytime a new client reaches out to your office and you can’t get to the phone, you can count on our receptionists to make your new prospect feel at home with a warm greeting and take them through a highly professional legal intake process, which includes questions personalized by your firm. After every new client intake our receptionist team conducts, you’ll receive text and/or email messages with all of the prospect’s personal and case information neatly and accurately laid out for you. With this information available right from your smartphone, you’ll always be able to monitor new client opportunities, no matter where you are located.
Thousands of firms across the United States trust our receptionist team to handle their legal intake services, and it’s time for your law office to do the same. Get started with a free 7-day trial of Answering Legal now by filling out our sign-up form or calling us at (631)686-9700.