What is a call answering service?

Learn everything you need to know about call answering services below.

How does a call answering service work?

A call answering service is a tool for businesses that need help handling their incoming calls. Like a call center, businesses like law firms forward their calls to call answering services, where they are answered by virtual receptionists who are trained to make sure every caller has a positive experience.

Research shows that fewer than half of all law firms pick up the phone when a new client calls. Just by making sure every call goes to a call answering service, you’ll be giving your firm the chance to secure those leads, instead of just sending them to voicemail, where they might just hang up and call the next lawyer on the list.

How does a call answering service work?

What does a call answering service do?

Answer every call

With 24/7 availability, you’ll never miss another call. You’ll have the opportunity to secure clients you would have missed.

Provide quality service

Your clients will be glad to leave a message with a live person, instead of having to leave a voicemail.

Save you time

You’re in complete control of your phones, so you don’t have to answer if you need to focus on your legal practice.

What makes Answering Legal different?

Answering Legal is a call answering service, yes, but we’re a little different than others you might find. We pride ourselves on answering exclusively for lawyers, which puts us in the position of being able to train our virtual receptionists to be experts.

With Answering Legal’s call answering service, you’ll have virtual receptionists handling your phones who are so well-trained on your custom greeting and intake protocols that your callers will believe they’re speaking to your personal receptionist. Our call answering service functions as an extension of your firm.

How does Answering Legal work?

Months of training

Our virtual receptionists undergo months of training, including answering for our own phones, before ever answering for a law firm.

24/7 availability

No matter when a call comes in, our call answering service is always available to give your callers the best possible service.

Fully customizable legal intake

We train our virtual receptionists on your intake process, so you won’t have to change a thing to get the results you need.

Hear from lawyers just like you

Thousands of lawyers like you trust Answering Legal to handle their phones. These are their stories.

“I have a lot of Spanish-speaking clients, and it’s such a joy to have them have the ability to call my firm and somebody on the other line is speaking their native language.”

- Martin Quintana, Founder and Managing Partner, Quintana Law Group

“Answering Legal is so flexible, you’re able to customize it entirely to fit your firm’s needs, your firm’s hours, and your firm's boundaries that you want to set with clients.”

- Bianca Santorini, Principal Attorney, The Santorini Law Firm PLLC

“I love the fact that, 24/7, 365, even on Christmas, someone is answering our phones and that is Answering Legal.”

- Kamiel Harrison, Esq., The Harrison Firm

“Answering Legal allows me to have a personal life… and it also helps me be a better attorney. It saves time and helps you grow your practice without you even realizing it.”

- Laura Pfeifer, Esq., Founding Partner, Battiloro Law Group

“People from Answering Legal are trained to ask particular questions, to relay messages back and forth, and to send me a summary of those phone calls.”

- Lonny Fish, Owner, Liberty Law Team

“Answering Legal has allowed my firm to get hired on numerous clients that we never would have without them.”

- Margo L. Gaines, Esq., Founder, Gaines & Musico, LLP

“When we’re not there—after hours, evenings, nights, weekends—they’ll answer the call like somebody at Gainsberg Law, ready and willing to answer the phone call.”

- Neal Gainsberg, Owner & Principal, Gainsberg Law, P.C.

“One of the things that Answering Legal allows me to do is quickly get back to new clients… I’ve been hired because I was the only lawyer who called the person back.”

- Neal Davis, Neal Davis Law Firm

“Answering Legal has allowed us to scale up and have the equivalent of what would probably be ten staff members answering phones.”

- Kaitlin Nares, CEO & Co-owner, Hagen Nares PLLC

“Answering Legal’s got my back. 24 hours a day, 7 days a week, my phones are answered and my clients’ concerns are addressed.”

- Anthony M. Grandinette, Esq., Founder, The Law Office of Anthony M. Grandinette

“Whenever my staff and I are in consultations with a client, nobody has to walk out of the consults. The office doesn’t miss any calls anymore.”

- Allison Gordon, Gordon Law Firm

“I started out with Answering Legal, and now my practice has grown tenfold.”

- Brian D. Perskin, Esq., Managing Partner, Brian D. Perskin & Associates P.C.

“In this business, whoever answers first usually gets the business, and Answering Legal has really improved my ability to do that.”

- MAJ (R) Christopher Curley Esq., The Law Office of Christopher Curley

“Answering Legal has allowed us to streamline our communication process so that the caller is matched with the party they’re seeking to reach.”

- Justin Reiff, Director of Administration, The Reiff Law Firm

“We transitioned to Answering Legal to get a live operator and started closing with a far higher percentage of our incoming leads.”

- Paul M. Marriett, Law Office of Paul M. Marriett

“I have a lot of Spanish-speaking clients, and it’s such a joy to have them have the ability to call my firm and somebody on the other line is speaking their native language.”

- Martin Quintana, Founder and Managing Partner, Quintana Law Group

“Answering Legal is so flexible, you’re able to customize it entirely to fit your firm’s needs, your firm’s hours, and your firm's boundaries that you want to set with clients.”

- Bianca Santorini, Principal Attorney, The Santorini Law Firm PLLC

“I love the fact that, 24/7, 365, even on Christmas, someone is answering our phones and that is Answering Legal.”

- Kamiel Harrison, Esq., The Harrison Firm

“Answering Legal allows me to have a personal life… and it also helps me be a better attorney. It saves time and helps you grow your practice without you even realizing it.”

- Laura Pfeifer, Esq., Founding Partner, Battiloro Law Group

“People from Answering Legal are trained to ask particular questions, to relay messages back and forth, and to send me a summary of those phone calls.”

- Lonny Fish, Owner, Liberty Law Team

“Answering Legal has allowed my firm to get hired on numerous clients that we never would have without them.”

- Margo L. Gaines, Esq., Founder, Gaines & Musico, LLP

“When we’re not there—after hours, evenings, nights, weekends—they’ll answer the call like somebody at Gainsberg Law, ready and willing to answer the phone call.”

- Neal Gainsberg, Owner & Principal, Gainsberg Law, P.C.

“One of the things that Answering Legal allows me to do is quickly get back to new clients… I’ve been hired because I was the only lawyer who called the person back.”

- Neal Davis, Neal Davis Law Firm

“Answering Legal has allowed us to scale up and have the equivalent of what would probably be ten staff members answering phones.”

- Kaitlin Nares, CEO & Co-owner, Hagen Nares PLLC

“Answering Legal’s got my back. 24 hours a day, 7 days a week, my phones are answered and my clients’ concerns are addressed.”

- Anthony M. Grandinette, Esq., Founder, The Law Office of Anthony M. Grandinette

“Whenever my staff and I are in consultations with a client, nobody has to walk out of the consults. The office doesn’t miss any calls anymore.”

- Allison Gordon, Gordon Law Firm

“I started out with Answering Legal, and now my practice has grown tenfold.”

- Brian D. Perskin, Esq., Managing Partner, Brian D. Perskin & Associates P.C.

“In this business, whoever answers first usually gets the business, and Answering Legal has really improved my ability to do that.”

- MAJ (R) Christopher Curley Esq., The Law Office of Christopher Curley

“Answering Legal has allowed us to streamline our communication process so that the caller is matched with the party they’re seeking to reach.”

- Justin Reiff, Director of Administration, The Reiff Law Firm

“We transitioned to Answering Legal to get a live operator and started closing with a far higher percentage of our incoming leads.”

- Paul M. Marriett, Law Office of Paul M. Marriett

“I have a lot of Spanish-speaking clients, and it’s such a joy to have them have the ability to call my firm and somebody on the other line is speaking their native language.”

- Martin Quintana, Founder and Managing Partner, Quintana Law Group

“Answering Legal is so flexible, you’re able to customize it entirely to fit your firm’s needs, your firm’s hours, and your firm's boundaries that you want to set with clients.”

- Bianca Santorini, Principal Attorney, The Santorini Law Firm PLLC

“I love the fact that, 24/7, 365, even on Christmas, someone is answering our phones and that is Answering Legal.”

- Kamiel Harrison, Esq., The Harrison Firm

“Answering Legal allows me to have a personal life… and it also helps me be a better attorney. It saves time and helps you grow your practice without you even realizing it.”

- Laura Pfeifer, Esq., Founding Partner, Battiloro Law Group

“People from Answering Legal are trained to ask particular questions, to relay messages back and forth, and to send me a summary of those phone calls.”

- Lonny Fish, Owner, Liberty Law Team

“Answering Legal has allowed my firm to get hired on numerous clients that we never would have without them.”

- Margo L. Gaines, Esq., Founder, Gaines & Musico, LLP

“When we’re not there—after hours, evenings, nights, weekends—they’ll answer the call like somebody at Gainsberg Law, ready and willing to answer the phone call.”

- Neal Gainsberg, Owner & Principal, Gainsberg Law, P.C.

“One of the things that Answering Legal allows me to do is quickly get back to new clients… I’ve been hired because I was the only lawyer who called the person back.”

- Neal Davis, Neal Davis Law Firm

“Answering Legal has allowed us to scale up and have the equivalent of what would probably be ten staff members answering phones.”

- Kaitlin Nares, CEO & Co-owner, Hagen Nares PLLC

“Answering Legal’s got my back. 24 hours a day, 7 days a week, my phones are answered and my clients’ concerns are addressed.”

- Anthony M. Grandinette, Esq., Founder, The Law Office of Anthony M. Grandinette

“Whenever my staff and I are in consultations with a client, nobody has to walk out of the consults. The office doesn’t miss any calls anymore.”

- Allison Gordon, Gordon Law Firm

“I started out with Answering Legal, and now my practice has grown tenfold.”

- Brian D. Perskin, Esq., Managing Partner, Brian D. Perskin & Associates P.C.

“In this business, whoever answers first usually gets the business, and Answering Legal has really improved my ability to do that.”

- MAJ (R) Christopher Curley Esq., The Law Office of Christopher Curley

“Answering Legal has allowed us to streamline our communication process so that the caller is matched with the party they’re seeking to reach.”

- Justin Reiff, Director of Administration, The Reiff Law Firm

“We transitioned to Answering Legal to get a live operator and started closing with a far higher percentage of our incoming leads.”

- Paul M. Marriett, Law Office of Paul M. Marriett

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We’re a flat-rate service, so all of our features are included in every pricing package. We’ll build a custom minutes package based on your needs.

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