Call Ruby review

About Call Ruby:

Call Ruby, also known as Ruby Receptionists or just Ruby, is a virtual receptionist service founded in Portland, Oregon in 2003 as Worksource, Inc. Since that time, they’ve been focusing on helping small businesses in all kinds of industries handle their phone calls. Call Ruby’s claim to fame is that they don’t just answer your phones; their receptionists always do so with enthusiasm in their voices.

Features

Call Ruby hours of operation

Ruby’s call center is available 24/7, allowing businesses to cater to late-night callers easily. Call Ruby also provides a custom voicemail service for businesses that don’t want to spring for 24/7 coverage.

Call Ruby answering protocols

Ruby’s call forwarding protocols are flexible. Businesses can choose which calls they want to answer and when by customizing their call forwarding options, or they can send all of their calls to the call center. They can also transfer callers to certain departments or individuals depending on the needs of the caller.

Call Ruby’s mobile app

The Ruby app allows smartphone users to assess their minute usage, review their messages, and adjust their availability from anywhere. By adjusting settings, you can determine whether you want Ruby’s receptionists to send calls directly to you or to take a message.

Call Ruby message taking

Ruby’s receptionists are trained to capture every bit of information from a caller, which means they really take their time on every call. Once they have the information they need, usually contact information, they take a message and send it immediately via the Ruby app.

Call Ruby voicemail and hold music

Ruby Receptionists allows you to customize your voicemail greeting so that you can prompt your callers to leave the pertinent information. They also allow you to choose hold music that best represents your personality!

How Call Ruby works

All you need to do to use Call Ruby is forward your existing number to them, or Ruby Receptionists will give you a toll-free number to start advertising to your customers. They will perform all of the features we mentioned above, including: call answering, message taking, call transferring, and outbound appointment confirmation!

You can use the online portal and smartphone app once you get setup with Call Ruby, and customize your voicemail, greeting, messages, and hold music with Ruby Receptionists. Let Call Ruby handle the rest!

Call Ruby pricing

Call Ruby has various pricing plans for businesses of all sizes, but the most common plans are:

• 50 minutes/month at $245/month
• 100 minutes/month at $385/month
• 200 minutes/month at $705/month
• 500 minutes/month at $1,695/month

These plans are some of the highest in the virtual receptionist industry. If you want to bundle Call Ruby’s Live Chat solution with their answering services, you can, but it will cost extra!

Call Ruby reviews

It can be difficult to find reviews of Call Ruby on Google. Ruby’s answering service reviews are found on Trustpilot, a site that allows you to subscribe to better acquire reviews of your company.

Their high-star reviews praise their receptionists and the business they secure, while their low reviews criticize their opaque pricing practices and slow support response times.

Specialized legal answering services

Call Ruby has a lot going for it, but one thing it can’t say is that it’s a specialized legal answering service. Because they have to answer for every kind of business, Ruby’s receptionists can’t ever be experts at answering for any one industry.

Answering Legal, on the other hand, only answers for law firms. Our receptionists train for months to be friendly and professional voices on the other line for legal consumers. That means our staff can perform legal intakes and our technology can integrate with legal software to provide quality service for law firms.