Legal Intake Receptionists

The essential part of your team you’ve been missing.

A Legal Intake Receptionist is an Answering Legal highly trained, highly skilled, ultra-professional agent that is an expert in the art of legal intake. A Legal Intake Receptionist is responsible for obtaining only the pertinent information during the initial phone call with your potential new clients, meaning that new business hinges on this first call! The best way to obtain a potentially new client’s business is to display professionalism and above all else, to exert a high sense of competence within your law firm.

Why Answering Legal?

We provide an unmatched value to any law firm out there.

In order to make sure that your advertising dollars that generate the phone calls to your office are not going to waste, you need to make sure that the caller feels like he/she has received the attention they are looking for. In fact, according to a study by Avaya, 80% of consumers prefer talking to an agent on the phone, so it’s important to have a competent legal intake receptionist on the other end of all of your phone calls! Thousands of attorneys across the United States trust our legal intake receptionists with their legal intake needs every single day, because we obtain the right information from your callers and pass it along flawlessly to the correct person at your firm, every time.

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Full Legal Intake

If you're unavailable to take the call, we can take a detailed message and send it to you via email, or text message.

Lead Capturing

We capture every single lead, 24/7, so that your money is never wasted, and you’re always obtaining new business.

Bilingual Receptionists

If you have Spanish speaking clientele then look no further than Answering Legal. We have spanish receptionists working 24/7.

Call Protocol

Answering Legal has implemented sophisticated scripting and intake protocols within our call center.

Full Legal Intake

Our live answering service and trained receptionists can screen potential leads and transfer the most promising opportunities for you to close those potential clients.

Message Taking

If you’re unavailable to take a call or want to use our service for message taking only, we can take a detailed message and send it to you via email, or text message.

Live Call Transferring

If you’re available to take the call, we announce the caller and transfer the call right away. If you’re busy, we simply take a message and send it to you.

Lead Capturing

Every call is an opportunity for business. We capture every single lead, 24/7, so that your advertising money is never wasted, and you’re always obtaining new business.

Appointment Scheduling

Answering Legal’s live answering service can help you manage your busy schedule by creating and/or delete appointments with clients. Leaving one less thing to worry about.

Bilingual Receptionists

If you have Spanish speaking clientele, and no one full-time to answer the phones, look no further than Answering Legal. We have bilinigual receptionists working 24/7 for you.

Meet the Team

Our Legal Intake Receptionists.

FAQ

Everything you wanted to know and more.

Can I customize the questions in my legal intake?

Yes! You can include whichever questions you would like to have asked in your legal intake. Depending on the type of law you practice, or how boutique the firm might be, you might need unique questions asked, and we can absolutely accommodate!

Does legal intake cost me extra every month?

No! You receive every premium feature of Answering Legal once you become a customer. We do not charge extra for anything, especially our legal intake services!

How many questions can I include in the legal intake?

As many as you want! There’s no limit, except your imagination and of course, practicality.

Why is Answering Legal the best at legal intake?

We answer exclusively for attorneys, so we train our legal intake receptionists on answering the phones for law firms. Since the focus of every single legal intake receptionist is one industry, we have the absolute advantage over every other answering service when it comes to legal intake.

What happens during the free trial?

During the free trial, you forward your calls to us and set up all of your preferences. You determine what you want to see in your messages, when you want to have a call transferred, what kind of legal intake we perform, how you receive your messages, and even how we answer your calls! After the ten days, we use the data of your call volume to offer you a flat rate moving forward. There are no setup or cancellation fees, and absolutely no contracts to stay with us. You stay because you want to stay!

How does Answering Legal's call protocol work?

Utilizing different types of call forwarding, Answering Legal will answer the calls that you forward to us. Once we answer the call, we follow your unique protocol. This means we can take messages, answer FAQs, patch calls into you, perform the legal intake, and even schedule appointments. You receive your messages via SMS text and email.

What are the benefits of having Legal Intake Receptionists?

Not only will you never miss a call from a potentially new client, now when you miss the call, your legal intake receptionists will perform a full legal intake and keep the caller from running off to hire another attorney. You have the combined advantage of having your phones covered 24 hours a day, while never missing the opportunity to obtain new business.

How does the pricing work?

Technically, our pricing is on a per-minute basis, but what we do is offer you a customized minute package using the data we obtain during your ten day free trial. You pay a flat rate and get a certain amount of overage protection which ensures you never have to pay a hefty fee on top of your monthly minutes. We never charge you extra unless you sustain call volume above your allotted minutes and overage protection, and we never charge you without a phone call explaining the terms of your new minute package.

Why do I need Legal Intake?

Always get the best possible leads even when you're unavailable.

According to a study in Forbes Magazine, 80% of calls do not leave a message when they reach a voicemail system, and hang up only to look for help elsewhere. Their instincts are correct, because according to Vonage, 32% of voicemail messages are never retrieved. By ensuring that all of your calls are answered by a live legal intake receptionist, you guarantee that your hangup rate will decrease to zero, and that the amount of new business you obtain soars to new heights. Even better, performing a legal intake during the call will raise the propensity that a new caller hires your firm for his/her case. Don’t waste any more time, hire Answering Legal’s legal intake receptionists now!

Make our team your team

Your clients won't even know our Legal Intake Receptionists aren't directly in your office.