Having a virtual receptionist does not necessarily mean that you don’t have an in-house receptionist as well. Often, we see many firms with in-house receptionists who utilize a virtual receptionist solution in order to handle overflow calls and the calls that come in after normal business hours. You can also use a virtual receptionist for more than just call answering! Answering Legal provides legal intake virtual receptionists that ensure your potentially new client callers never encounter a voicemail, and can give the information regarding their case to a receptionist who serves as an extension of your practice!
An Answering Legal Virtual Receptionist for Lawyers:
At Answering Legal, we train every virtual receptionist at our call center to answer exclusively for the legal industry, which means they are trained in: call handling, message taking, call routing, warm transfers, legal intake, customer support, and above all else, to always deliver a polite and positive experience to your callers! Your virtual receptionist will answer the calls as if she is inside of your office, and will follow the protocol that you request. You can make a change to your script, messaging, forwarding, message taking, and anything else, 24 hours a day! This means that if you are going away on vacation and will not be back for 5 days, you can let your virtual receptionists know, and request that they tell your callers you will not be in the office for five days. Making changes on the fly with Answering Legal is extremely easy and can be made instantly. Moreover, if you would like to receive every call as a warm transfer, and previously were not receiving transfers from your existing clients, you can make a request to have all calls transferred into you, and will have that change made instantaneously!
Even if you have doubts about a live answering service, know this: Answering Legal never holds you under a contract, our 10 day free trial requires no credit card or deposit to try, and you can leave any time you feel unsatisfied. We are confident you will love our virtual receptionist answering service!