What is a virtual receptionist?
Virtual receptionists are highly-trained, specialized law office staff who are available to answer your phones 24/7. After hours? Weekends? Your work hours may be Monday to Friday, but leads are calling at all hours, and if they get your voicemail, they may not call you back. Our virtual receptionists are equipped to answer your phones, take messages, and even perform legal intake, so you can be sure you’re converting as many leads as you can.
Our virtual receptionists will be your first line of contact, screening calls and taking down important information, then passing it on to you, so you can decide if you want to take the call immediately or schedule a follow-up. Studies show that your firm’s initial responsiveness is key to converting leads into longtime clients. Put your best foot forward with Answering Legal’s virtual receptionists.
- 24/7 service means you’ll capture leads whenever they call
- Get more done by only handling the important calls
- Your new leads won’t call your competition
Why invest in a virtual receptionist service?
What if I already have a receptionist at my firm?
Your receptionist is the beating heart of your firm, the friendly face everyone sees when they walk through your door. Virtual receptionists can support your existing law firm staff by picking up calls while your receptionist is at lunch or on break. And when the phone is ringing off the hook and your lines are busy, our virtual receptionists can pick up on the third or fourth ring, to make sure you don’t miss any prospective clients, even on your busiest days.
In addition, virtual receptionists can support your office by doing more than just answering phone calls. Answering Legal’s virtual receptionists are trained to perform legal intake, to further impress upon clients that they’ve begun the process of hiring your firm. After performing a legal intake to your exact specifications, you will receive a text or email notification so that you can let the client know when you’ll be calling them back. This way clients are eagerly awaiting your call, rather than calling up your competition.
- We’ll handle every call your team can’t answer
- Expand your market share with bilingual receptionists
- Ensure the important calls get transferred right to you
How can a virtual receptionist service support my firm?
Frequently Asked Questions
What makes Answering Legal better than the competition?
The competition largely doesn’t specialize in answering for lawyers and law firms. Their agents answer phones for every industry, meaning that they can’t possibly be extensively trained in answering for the legal profession.
Do I need to sign a contract to use Answering Legal?
No. We don’t believe in holding hostages, we believe in providing premium answering services and keeping our customers happy. Our service is completely month to month because we’re confident that our virtual receptionists will do an excellent job for your firm.
Does Answering Legal charge by the minute, or by the call?
We charge by the minute, which we feel takes away the incentive to rush through your phone calls. Answering services that charge per call have an incentive to field as many calls as possible, and that means not taking the time necessary to perform legal intakes, and go over information to ensure validity.
How is Answering Legal different from my voicemail alerts?
Answering Legal is only similar to a voicemail in that, we answer only after you have missed the call, and you get your messages instantly, as soon as the call has ended!
How long do you train your receptionists?
You can read all about our virtual receptionists’ hiring, training, and continued training in our series here.
What can Answering Legal do for me that my voicemail can’t?
Answering Legal can perform all the duties of a legal receptionist, and captures new business exceedingly better than a voicemail system.