What is a Virtual Receptionist for Lawyers?
Let’s cut to the chase: Answering Legal has over 100 virtual receptionists in its employ, who are trained exclusively to answer for lawyers and law firms all across the United States. But what is a virtual receptionist for lawyers, and what can they do?
- What your firm is looking to accomplish through social media.
- What standards those who are creating posts should look to uphold.
- What to do when things go wrong.
- What level of individual accountability is expected.
What if I already have a receptionist at my firm?
Having a virtual receptionist does not necessarily mean that you don’t have an in-house receptionist as well. Often, we see many firms with in-house receptionists who utilize a virtual receptionist solution in order to handle overflow calls and the calls that come in after normal business hours.
How you can use a virtual receptionist for lawyers alongside your in-house receptionist:
- During the times when your in-house receptionist is on the phone, you can have Answering Legal answer the calls you “miss” or intentionally let forward over to us after a few rings. See: “conditional call forwarding”
- Forward your calls to a virtual receptionist for lawyers during the hours your firm isn’t open, specifically, nights and weekends.
- Having a virtual receptionist for lawyers will free up your in-house receptionist’s time to perform more in-office tasks.
What else can a Virtual Receptionist for Lawyers do?
You can also use a virtual receptionist for more than just answering your phone calls. All of our receptionists are trained on how to perform a legal intake which makes your potential new client callers feel like they are starting the process of hiring your firm. Then, your virtual receptionist will let your callers know that you will be calling them back either as soon as you get out of court, a meeting, or whichever timetable you prefer us to tell your callers.
How legal intake can improve the likelihood that the new client will hire your firm:
- He/she will wait to hear back from you, instead of reaching out to a competing firm.
- Giving their information to your firm during our legal intake process makes them feel like they have begun the process of using your firm for their legal matter.
- New clients like to be listened to: a voicemail does not lend an ear like a virtual receptionist for lawyers does.
Frequently Asked Questions
What makes Answering Legal better than the competition?
The competition largely doesn’t specialize in answering for lawyers and law firms. Their agents answer phones for every industry, meaning that they can’t possibly be extensively trained in answering for the legal profession.
Do I need to sign a contract to use Answering Legal?
No. We don’t believe in holding hostages, we believe in providing premium answering services and keeping our customers happy. Our service is completely month to month because we’re confident that our virtual receptionists will do an excellent job for your firm.
Does Answering Legal charge by the minute, or by the call?
We charge by the minute, which we feel takes away the incentive to rush through your phone calls. Answering services that charge per call have an incentive to field as many calls as possible, and that means not taking the time necessary to perform legal intakes, and go over information to ensure validity.
How is Answering Legal different from my voicemail alerts?
Answering Legal is only similar to a voicemail in that, we answer only after you have missed the call, and you get your messages instantly, as soon as the call has ended!
How long do you train your receptionists?
You can read all about our virtual receptionists’ hiring, training, and continued training in our series here.
What can Answering Legal do for me that my voicemail can’t?
Answering Legal can perform all the duties of a legal receptionist, and captures new business exceedingly better than a voicemail system.