Frequently Asked Questions
How difficult is it to start a free trial with Answering Legal?
What do I need to do in order to get set up?
Why does Answering Legal only answer the phones for attorneys?
Is there a contract if I choose to sign up?
How does Answering Legal work?
Where are the operators located?
Where is Answering Legal located?
What types of languages does Answering Legal cater to?
Does Answering Legal outsource to different countries?
How long has Answering Legal been in business?
What can Answering Legal do for me that my voicemail can not?
How does an answering service benefit attorneys?
How is Answering Legal different from receiving an alert from a voicemail?
Why would I hire Answering Legal when I have staff?
How do I make adjustments to my account?
Can I change how my calls are answered?
My landline calls are not being picked up at all!
My cell phone calls are not being picked up at all!
My cell phone rings too many times before Answering Legal picks up the call! What is wrong?
My landline rings too many times before Answering Legal picks up the call! What is wrong?
I’m receiving voicemails, are my calls not forwarding?
Where can I find the caller ID for all patched and missed calls?
WHO WE SERVE
What kinds of law practices does Answering Legal serve?
How does Answering Legal customize to serve specific practices?
Does Answering Legal serve boutique law practices?
Does Answering Legal serve large law firms?
Does Answering Legal serve private practices?
Does Answering Legal serve solo practitioners?
Does it matter which State my law practice resides in?
PRICING AND BILLING
How much does Answering Legal cost?
What are the pricing plans based on?
Does Answering Legal charge by the minute or by the call?
Is there a monthly minimum?
What happens if I go over my minutes?
Do I have to sign a long term contract to stay with Answering Legal?
Does Answering Legal charge for call patching?
Does Answering Legal charge for talk time after the call is transferred?
Will my bill change with the amount of minutes I use?
Does Answering Legal charge for calls from family and friends?
How are the calls answered?
If I am on a call and receive another incoming call, will it go to Answering Legal?
Does Answering Legal put people on hold?
Besides message taking, can you contact me if the call is an emergency?
How will Answering Legal deliver my messages?
What happens to incoming calls when I lose cell service?
What happens to incoming calls in the event of a natural disaster?
Can you send messages to multiple people?
Will new clients be handles differently than existing clients?
Can Answering Legal block incoming calls from penitentiaries?
Will Answering Legal patch calls to me from solicitors?
Will I still have the opportunity to answer my own phones?
How do I forward my calls to Answering Legal?
Can I forward my calls to Answering Legal so that I never have to pick up my phone?
What if I work off a landline and a cell phone?
Check out this video for a demonstration of what happens if you work off a landline and a cell phone! Watch here!
What if I have multiple offices?
Is Answering Legal 24/7/365?
Does Answering Legal schedule appointments?
Does Answering Legal do legal intake?
Can Answering Legal follow a custom legal intake script?
Is Answering Legal fully bilingual?
Can Answering Legal handle my calls in Spanish?
Do you charge extra for each of your services?
Can my messages be sent to multiple people?
Can Answering Legal transfer new client callers to me?
How does Answering Legal measure up to the competition?
Do the competitors charge for every patched call?
What format should the essay be in?
How do I email my essay to Answering Legal?
When will I find out whether or not I won a scholarship?
Can you offer any suggestions to make my application stronger?
How do I apply for the scholarship?
Who is eligible to apply for the scholarships?
What are the levels and details of the contest?
When is the application deadline for the scholarship?
Is the scholarship available to students who are in college?
What are you looking for in the scholarship essay?