There’s a lot we can sell you on when it comes to Answering Legal. And while we can refer you to several in-depth blog posts, eBooks, and videos, we’re guessing you clicked on this listicle blog post looking for direct answers. So let’s get right to it. Here are 21 reasons why we’re the best answering service for lawyers!
1. We exclusively serve attorneys:
No doctor’s offices, no pet shops, no carpet cleaners. Answering Legal only answers the phone on behalf of law offices, and we truly understand how the industry works. This allows us to train our receptionists in specific legal phone answering matters, and ensure lawyers always get coverage that meets their firm’s exact needs.
2. 24/7/365 Service:
We’re available to take your firm’s calls literally all the time. And unlike other answering services, we won’t be doing any outsourcing. All of our receptionists are local to our New York based office, and all of our staff is on site when working. So with us, you’ll never get excuses, just answered phone calls. Whether it be late at night, during the weekend, or on a holiday, we’ll be there to provide your customers with a live voice.
3. Highly trained receptionists:
While some answering services might throw new receptionists in the water to sink or swim right away, we take the time to make sure our receptionists are fully trained, before they begin answering calls on behalf of your business. We know just one small mistake from a receptionist can cost you business, which is why we put our new team members through months of phone training, ensuring they’ll be ready to handle anything that comes their way on a legal phone call.
4. Full legal intakes:
Our receptionist team isn’t interested in just picking up your calls, but actually helping you capture new leads! When using Answering Legal, you can trust our receptionists to take you customers through a full legal intake. You can even customize the questions our receptionists ask customers, to better fit your firm’s information gathering needs.
5. View customer messages from anywhere:
If you miss a call, you won’t have to wait until you get back to a computer to check your messages. Our receptionists will record your customer’s message (and do so with 100 percent accuracy), then send that message to your smartphone via text/email message. This service will prove to be highly useful for lawyers frequently out of office, as it makes keeping track of client problems and requests much simpler.
6. We’ll keep your day on track:
Having a busy day at the office, and don’t have time to get to the phone? That’s what we’re here for. Our overflow call handling services guarantee that after a certain number of rings (which you can select beforehand), our receptionist team will pick up a call to your office. Your callers still get to speak with a live voice, while you get to stay focused on your task at hand.
7. We serve all law practices:
While our business may be specific to serving just law offices, we aim to accommodate all kinds of lawyers. The legal fields of our customers range from Criminal Defense, to Bankruptcy, to Family Law, to Social Security Disability Law. Simply put, if you are a lawyer, Answering Legal has you covered!
8. Bilingual answering:
Looking to serve Spanish speaking customers in your area? Answering Legal can help! We always have bilingual receptionists available to greet Spanish speaking callers, and take them through a proper legal intake process. This could open the door for your firm to serve a whole new market of clients, and give you quite the edge over competitors who are unable to communicate with Spanish speakers.
9. We can transfer you in on important calls:
Our live call transferring abilities are second to none. Providing a live voice is crucial in winning over clients these days, and with Answering Legal, you can be easily patched in on their call. When a game changing client calls into your firm, and you don’t answer, we’ll make sure you have a chance to get on the phone with them.
10. Full control:
Answering Legal lets you pre-determine how every one of your calls will be answered, scripted, and routed to your office phones. This is accomplished through a brief phone call, while setting up your account. These settings can also be changed at anytime. We promise we won’t be difficult to get in touch with, like some other support staffs can be.
11. Appointment booking:
Since our receptionists will be serving as your legal receptionist, we figured they should be able to do all the duties of a legal receptionist, appointment scheduling included. That’s why Answering Legal integrates with Google Calendar or any other calendar software you might use, enabling our receptionists to book appointments on your behalf. Our receptionists will always handle your schedule with care, and be extremely accurate when booking new appointments times.
12. We’ll keep the solicitors at bay:
Do you hate being bothered by pesky sales calls? We thought so. Answering Legal can help filter those calls away, by providing a receptionist buffer between solicitors and your desk. We’ll do our part to help keep your blood pressure steady, and never count minutes from a sales call against your account.
13. Advanced call forwarding options:
At Answering Legal we offer four different types of call forwarding. With rollover call forwarding, we’ll pick up your calls after a certain number of rings. Perfect for a busy day. With time of day call forwarding, we’ll answer your calls during pre-specified times of day. This is ideal for dealing with after hours callers. With total screen and transfer call forwarding, we’ll answer all your calls first and then let you decide if you’d like to speak with the caller. This is a great fit for lawyers only looking to speak with specific callers. With full-time call forwarding, all your calls get handled by us. In other words, we got you covered come vacation time.
14. We’ll make a great impression on your clients:
A first impression is extremely important to today’s overly picky consumer, and with a law office, that impression is usually made by the receptionist. You can count on Answering Legal’s receptionists to always answer the phone politely and address client issues with proper care and sensitivity. In fact, we hear from lawyers all the time about clients complimenting our receptionist staff, saying that they think they are actually speaking with someone from inside their office. We’ll also provide your customers with a quick answer, and let them know right away that they are engaging with a professional and highly competent firm.
15. Discounts for LawPay customers:
Because LawPay is an Answering Legal partner, any law firm that uses Answering Legal alongside LawPay will receive a 5% lifetime discount. Check out the full press release for more information. And stay tuned for information about future Answering Legal partnerships, that should result in incredible value and savings for our customers.
16. We love supporting the legal community:
In 2016, we launched the “Future Attorneys of America” scholarship, which awards $5,000 to promising future lawyers. Our most recent recipient was Martin McSherry, a student at Columbia University Law School. You can read more about him here!
17. Reliable service:
We’re living in an age where natural disasters are becoming more frequent, and when those situations arise, you’ll probably be in need of phone answering assistance. You can feel confident that Answering Legal will always stay up in running, as our office has backup home systems and generators that will keep us going strong. During Superstorm Sandy, our New York based office stayed hard at work, making sure our customers were taken care of.
18. Top of the line free content:
On the Answering Legal website, you’ll find one of the most active legal blogs currently in existence. We typically provide our readers with four new posts a week, including a “This Week In Legal Marketing” roundup and our “Attorney Spotlight”. Our blog covers a wide range of lawyer related topics, and are packed with valuable insight that can help you better manage your firm. In addition to our blog, we have a number of free original eBooks for download, with topics ranging from how lawyers are using softwares to optimizing your marketing.
19. We put you in touch with marketing experts:
This past spring, Answering Legal launched “Let’s Talk Legal Marketing”, an initiative designed to help get our attorney customers the best information possible for growing their firms. Today, hundreds of lawyers and marketing experts now engage in our legal marketing Facebook and LinkedIn groups. As an Answering Legal customer, you are encouraged to ask your marketing questions to the group, and do so at absolutely no cost. You won’t find a free resource like that from any other phone answering service.
20. Pricing plans for every budget:
At Answering Legal we’re looking to effectively serve all kinds of lawyers, and we know that in order to that, we need to offer a wide range of pricing plans. On our site, you’ll find specific pricing plans for solo, medium, and large firms. If you firm doesn’t exactly fall into one of those plans, don’t worry. We offer custom rates too, and can always change your pricing plan based on your firm’s developing growth and minutes needs. In addition, you won’t have to worry about receiving tack on-charges for things like call patching. Our premium features come at no additional cost.
21. Zero risk to try our service:
Contracts? Pfft, we wouldn’t dream of making you sign one of those. But what we will provide you with is a free 10-day trial of service. Setting your firm up with Answering Legal is a quick and simple process, and during your free trial period, you’ll have full access to all of our above mentioned services. If the service isn’t for you, we’ll part ways as friends. If you do decide to stick with Answering Legal, the sky will be the limit for your firm’s growth.