Call routing and
transferring

Name: Call Routing and Transferring
Brand: Answering Legal

Your time is valuable. With our custom call protocols and warm transfers, we can make sure you only speak to your most important callers so you can focus on your work.

“Answering Legal is able to patch potential new clients to us, and those new clients get that personal touch of speaking to somebody when they call in.”

- Neal Gainsberg, Owner and Principal,  Gainsberg Law, P.C.

Custom call protocols hand-made to fit your firm

Stay in control of your law firm

We patch calls only according to your preferences. We’ll only reach out to forward calls you want transferred, and only when you’re available.

Prioritize only the most important calls

New client calls are the most urgent, so they can be routed to the appropriate recipient based on the type of case they represent.

We handle calls so you don’t have to

We’re your front line against spam and unqualified leads. Your phone won’t interrupt you unless it’s actually important.

Focus on your clients

Whether you’re in court, a client conference, or just working hard at the office, our call routing protocols will make sure you’re able to stay in the moment.

by the numbers

2,000+

Active Law Firms

3,143

Active App Users

100%

U.S. Based

753

Active Direct Integrations

24/7

Always Available

We’re the #1 24/7 legal answering service

Why? Because we only answer for lawyers. Our receptionists train for months before ever picking up the phone for a law firm. We’re dedicated to building a custom workflow for every law firm, from greetings to intake forms and all the way to CRM integrations. Customization starts with the first setup call, and you can make changes to your legal intake process at any time.

Try us for free

See what Answering Legal can do for you, free of charge. No credit card require. Cancel any time.

Try for free

Preview our pricing

We’re a flat-rate service, so all of our features are included in every pricing package. We’ll build a custom minutes package based on your needs.

See our pricing

Skip the data entry

Our legal intake services work seamlessly with the software you’re already using.

Learn more

Want to learn more? Explore recent blog posts.

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The High Cost of Cheap Intake: Why Cutting Corners Hurts Law Firms

For years, law firms were largely unaware of just how critical legal intake is. It was a blind spot for most attorneys. But as time has passed and discussions about intake have become more common, a new problem has emerged. They’re not neglecting it out of ignorance. They’re neglecting it to save a buck.

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The Real Reason Your Law Firm Isn't Converting Leads (It's Not Your Agency)

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The Real Reason Your Law Firm Isn't Converting Leads (It's Not Your Agency)

In the fifth episode of The Legal Intake Experts podcast, Nick and Tony infuse some Halloween spirit by discussing their favorite costumes before diving into a crucial topic: identifying responsibility when a law firm isn't bringing in new clients. Our experts explore the relationship between marketing agencies and law firm intake processes, emphasizing the importance of seamless communication and proper follow-up.

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The Marketing Strategy Session Every Law Firm Needs — with Ron Latz

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The Marketing Strategy Session Every Law Firm Needs — with Ron Latz

Ron Latz (Founder and Law Firm Fractional CMO at LegalFenix) joins to discuss the importance of having a diversified marketing strategy, how to build a strong brand as a law firm, and the critical role of intake processes in converting leads.

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Don't Panic, Prepare! After Hours Intake Solutions and The Situations You'll Need Them In

Answering Service

Oct 21, 2025

Don't Panic, Prepare! After Hours Intake Solutions and The Situations You'll Need Them In

In the fourth episode of The Legal Intake Experts podcast, hosts Nick Werker and Tony Prieto cover the challenges law firms face with after-hours calls. They address the need for proper planning, managing expectations, and being adaptable to ensure potential clients receive timely responses.