At Answering Legal, we take great pride in being a 24 hour answering service. We believe that the amount of phone coverage and quality of phone coverage our company is able to provide lawyers is truly unmatched. Over the years, thousands of attorneys have experienced the many benefits of using our 24/7/365 receptionist team, and in this piece, we’ll provide 24 reasons your firm should invest in our 24 hour answering service as well.
1- Consumers are tired of interacting with automated machines:
If your office is letting calls go to voicemail outside of normal office hours, you’re likely letting new client opportunities slip away. Modern day consumers generally don’t bother leaving voicemail messages, and in rare cases where they actually do, they’ll usually do so reluctantly, and immediately start shopping around with other firms. Using Answering Legal will ensure that your firm always has a live trained receptionist ready to answer calls from new prospects and begin the lead capturing process. The quicker you give a consumer a knowledgeable real person to speak with, the better chance you’ll have at winning their business.
2- You need sleep:
Take advantage of the receptionist team that never stops working, and actually enjoy some shut eye. Studies have shown that getting just six hours of sleep can be just as bad as getting none at all. Our receptionist team is ready to field calls at literally any hour of the night, and will greet your overnight callers in a highly professional matter. Lawyers can’t afford to be constantly sleep deprived. The work they do is too challenging and too important. Answering Legal gives you every possible opportunity to get eight hours of uninterrupted rest.
3- You could be missing out on game-changing clients:
For lawyers that attend to urgent matters, such as arrests and injuries, being available to answer calls 24/7 is a must. You never know when a new case is going to present itself. Often people will find themselves in trouble for unexpected reasons during overnights and weekends, and will end up hiring the first law office they call that provides them with a live person to speak with. By using Answering Legal, you’ll never have to stress over a significant client opportunity passing your firm by. Our team remains diligent with answering incoming calls during all hours of the day and night, and of course weekends too. The same high quality phone coverage you get from us at 3 p.m. on a Tuesday, is the coverage we provide on Saturday at 3 a.m.
4- Our receptionists will assist you in capturing new leads:
Your staff probably doesn’t have the time to sit around 24/7 performing new client intakes on first-time callers to your firm. Fortunately, our staff does. Anytime a new prospect calls into your firm, and you can’t get to the phone, you can trust our receptionists to execute the legal intake process on your behalf. All of our receptionists are well versed in performing new client intakes, as the process is gone over extensively in their training programs. After our receptionist records all of your new lead’s personal and case information, they’ll send it directly to your mobile device via text and/or email.
5- Overflow call handling can make work days a lot easier:
A 24 hour answering service isn’t just a valuable thing to have during overnights and weekends. A law office can be an extremely busy place, and there will likely be several times throughout a given work day where you and your staff want to prioritize other tasks over answering phone calls. With Answering Legal, you can feel confident not picking up the phone, as a trained member of our receptionist team will always be available to answer it for you after just a few rings.
6- We provide 24/7 bilingual phone answering:
Answering Legal’s receptionist team is made up of both English and Spanish speaking staff. If a Spanish speaking individual calls into your firm, you’ll always have the option to transfer the call over to our service. We’ll always have a Spanish speaking receptionist available to greet them and take them through the legal intake process, no matter when they dial in.
7- Our team can book you new appointments:
Some 24 hour answering services are quite limited in what they can provide, but not Answering Legal’s. One of the top additional services our company is able to offer is 24/7 appointment scheduling. At any time, our receptionists are able to book new appointments with your callers directly into your calendar software. Callers will appreciate not having to wait to speak with a lawyer to book an appointment, and your office will never lose track of meetings with new clients.
8- Life is unpredictable:
You never know when things like illnesses, injuries, and deaths in the family will affect you or your staff. Having a 24 hour answering service can make dealing with unexpected life events a lot easier. If necessary, you can even have all of your office’s calls forwarded to our service, and do so for as long as needed.
9- We make reviewing new messages super easy:
You can count on our receptionists to accurately record all new message information from your prospective and existing clients, and send it to you via text and/or email. No matter where you are, all you need to do to stay updated on your office’s incoming calls is take a quick look down at your smartphone. This feature is incredibly helpful for long days at the courthouse when you aren’t able to answer many calls.
10- We’ll let you speak with first-time callers in real time:
Anytime an Answering Legal receptionist identifies one of your callers as a new prospect, they will briefly put the caller on hold, and contact a designated line of your choosing. You’ll be given the option to either have the call transferred over to you or have our receptionist perform a new client intake on your behalf. The 24/7 nature of our service allows you to offer immediate responses when significant new client opportunities develop during overnights and weekends. You’ll be able to showcase to potential customers that your firm is dedicated, hard working and always ready to help.
11- You can adjust how we forward your calls at any time:
With Answering Legal you’ll have a number of different call forwarding options to choose from. You can decide to have our team pick up your calls after a certain number of rings, have our receptionists take over answering your calls at a certain time of day, or have our staff take over answering your calls completely. Our call forwarding settings can be adjusted by our attorney customers at any time, giving you full control over how to best use our 24 hour answering service.
12- Our service is highly customizable:
Lawyers are given the opportunity to adjust just about every part of their Answering Legal service, which allows them to offer a highly personalized experience for callers 24/7. Examples of customizable features include the way our receptionists greet your callers and the legal intake questions our receptionists ask your callers. We’re confident that our receptionist staff will always be able to come across as a seamless extension of your firm’s staff.
13- We only work with law firms:
When it comes to answering legal phone calls, specialized training truly means everything. At Answering Legal, we only answer calls for legal professionals, and only train our receptionists in working on behalf of law offices. Our receptionist team is exclusively dedicated to answering legal related calls 24/7, and will know how to best handle any situation a caller presents them with.
14- You’ll never have to speak with a telemarketer again:
Our receptionist team can keep unwanted callers completely away from your phone line. No matter what time you receive an unwanted sales call or a robocall, our receptionist team will be ready to turn it away, and save you from aggravation.
15- All of our receptionists work in-house:
Lawyers should never trust an answering service that outsources calls. All Answering Legal receptionists work directly out of our one and only call center, which is based in Nesconset, New York. Our call center is located in a building right next to our main offices, which makes monitoring the performance of our virtual receptionists and fixing technical issues incredibly easy.
16- Everyone needs a vacation:
One of the hardest things to do as the owner of a growing legal practice is take time off. With Answering Legal’s 24/7 phone coverage, you can feel comfortable stepping away from the office for a bit. Our receptionist team will be there to offer all of your callers a live person to speak with, and we’ll keep you updated on everything you miss via text and/or email messages.
17- We’ll help you make the most of your marketing:
What’s the point of throwing tons of money at expensive advertising campaigns, if you’re going to let a large portion of the leads you generate slip away. A 24 hour answering service gives you the chance to capture new leads 168 hours a week, instead of just 40. Our receptionists will make sure the new prospects you work so hard to catch the attention of online, always have a positive first experience with your firm.
18- We’ve already made life easier for thousands of attorneys:
Check out this case study on how the law firm of Zirkin & Schmerling Law has benefited from our 24/7 coverage.
19- Our support team is always ready to assist:
If you’re having an issue using our service or want to adjust how you’re using our service, all you need to do is send an email or make a quick phone call to the Answering Legal support team. We’re always happy to assist and promise to offer timely solutions to whatever requests you may have.
20- Our call center is never slowed down by severe weather:
We’re a 24 hour answering service that always stays up and running 24/7, no matter what the situation. Our office has backup home systems and generators that allow our call center to always stay powered, even when nasty storms make an appearance. Our receptionists also all live within short-driving distance of our facility, so our staff is never left shorthanded. If a receptionist cannot make their shift for some reason, we’re always able to get someone to fill in on short notice.
21- Our 24/7 coverage extends to holidays:
The Answering Legal receptionist team will stay hard at work on holidays, so you don’t have to. Even on New Year’s Day, Memorial Day, Labor Day, Thanksgiving, and Christmas, you’ll be getting high quality 24-hour phone coverage.
22- Consumers want to know you care:
According to Salesforce, 80% of customers say the experience a company provides is as important as its products and services. Using a 24/7 live answering service, will guarantee that your firm always has someone ready to talk callers through their first experience with your practice, and leave the best possible first impression.
23- We never charge extra for our after hours services:
After hours and weekend calls are always billed at the same rates as calls during normal office hours. Answering calls outside of the nine to five time period is nothing unusual for our team, which is why we never feel the need to charge higher rates during different hours.
24- You can try our service out free for 10 days:
Enjoy 240 hours of free Answering Legal phone coverage before having to make any decisions regarding payment. You don’t even have to put a credit card down during your trial period. To get started, fill out this form or give us a call at (631)686-9700.