4 Reasons To Not Use an Auto-Attendant, Have a Live Receptionist!

The idea of voicemail does not synchronize well with people due to the fast-paced life we are living. People are always eager to find the answers to their queries at the spur of the moment. The usage of the landline has already decline in America, but if you think that today’s generation is satisfied with relayed voicemail, you cannot be more wrong.

According to Vonage, the YOY (year-over-year) analysis revealed that there is an approximately 8% decline in the volumes of voicemail. If people have become averse to voicemail, what makes you think that they are still accommodating towards auto attendant? As a matter of fact, as per an American Express Survey (2011), 67% of the clients/customers hang up on auto-attendants out of sheer frustration that there wasn’t an actual person to respond to their queries. Believe it or not, auto-attendants are becoming detrimental to your business.

Here is why you should consider hiring the services of a live receptionist rather than an auto-attendant that confuses people with numerous extensions to dial to reach the desired destination:

1. Live Receptionists Can Get Essential Information from the Callers

Having a live receptionist as opposed to auto-attendants and voicemail is better because an actual person will be present to take over the call at a remote location just in case you are not available to answer the phone yourself. The live receptionist will be able to extract more information from the customer and deliver it to you on email, text, or your chosen protocol. You may even train the live receptionist according to your business requirement to make sure that no essentials details are missed out when you coordinate with the clients.

2. Live Receptionist for Attorneys

Businesses such as real estate firms, law firms, and solo practitioners can suffer the greatest loss when it comes to auto-attendants. When potential callers call a particular agency only to discover that a live person is not available to take the call in the first place, they will not be interested in approaching the firm for their business. Your sales will decline and people will lose faith in your responsiveness.

3. Real Human Interaction

When people are calling you because of a sensitive issue or an urgent matter, they are seeking to get help from a live person. Live receptionist plays an integral role in making your company comforting and humanizing. Running through a robotic menu isn’t exactly encouraging and voicemail simply leave people with a quandary that they might never get a response. When a client knows that their phone is not being dealt with a scripted recorded voice, their confidence boosts up. Clients will get an idea that you are professional company with an expanding business.

4. Auto-attendant Services Have Limited Options

Auto-attendants have a limited service range. Live receptionists are versatile. They can tackle incoming calls as well as outgoing ones as well. Live receptionist services offered by Answering Legal ensures that the company’s can go to meetings or courtrooms with the faith that an efficient receptionist will be handling the calls efficiently.