5 Qualities to Look for in a Call Answer Service for Law Firms
Imagine that upon returning a call, you discovered that a potential client approached another law firm simply because your phone went on voice mail. To lawyers and attorneys, each missed call is equivalent to a missed opportunity. This is because clients are often in need of dire assistance, and if they do not talk to a human receptionist, they are bound to take the business elsewhere. However, if a call answer service is hired, a remote virtual assistant would listen to the customers’ needs in your absence, stopping them from taking the business elsewhere. But what are the qualities of a call answer service for law firms? Continue reading below:
1. Live Call Answer Service Round the Clock
First and foremost, the most essential quality of call answer service for a lawyer or attorney is that it is available for 24 hours, 7 days a week and 365 days a year. Incoming calls cannot be ignored unless you do not want your legal business to expand. There must be a live operator to answer the calls so that no potential client is missed.
2. Allows Legal Businesses to Go Mobile
A great call answer service understands that there are businesses that require immediate attention. This means that such calls need to patched immediately so if any such circumstance arouses, the client calls can be transferred to you as per your instructions. You will be able to talk to your clients in the real time even if you are on the move.
3. Efficiency
The call answer service must be highly efficient and should be well versed about your business so that all the general questions about your legal practice are answered without any discrepancies. Furthermore, the trained live operators must be able to get new business to your law practice by ensuring the clients that they will be approached again with promptness, and asking them the right questions. The live operators will communicate accurate information to you, making it possible for you to deal with the clients knowledgeably.
4. Bilingual Service
Do you know that after English, the second-most spoken language in the USA today Spanish? Therefore, look for a call answer service that provides bilingual service. Lawyers and attorneys dealing with real estate, immigration, personal injury, and bankruptcy cases may require Spanish operators to convey the essential information.
5. Cost Effectiveness
The best part about a call answer service for law firms is that it is cost effective. For instance, Answering Legal only answers calls for legal businesses at an affordable price costing only a fraction of what one has to pay a receptionist. Therefore, whenever you are looking for a call answer service, make sure that you measure the deduction in the overhead costs.
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