Tony Prieto

We’ve collected tips to help direct the training process for law office receptionists. Learn how to best prepare your new hire for the job.

If you take a tour around our site, you’ll see that we’ve published a lot of content on legal intake. That’s because legal intake is more than just your information-gathering tool. For most of your clients, it’s their first impression of your firm. And, of course, it’s probably the most effective way to capture new

The trouble with client intake is that it’s a vital part of law firm management that lawyers just don’t have that much experience with. You know what you need from your intake: good lead conversion and all the information you need to secure new clients. But unless you’ve answered the phone yourself, it can be

Are you looking for a receptionist? Unfortunately, you’re likely to be searching for a while, or else paying a premium to hire someone right away. The labor shortage brought on by the economic conditions of the early 2020s continues, and every day it gets a little harder to find qualified candidates within your budget. There’s

For us legal laypeople, having to call an attorney is usually a bad sign. In fact, most of us hope we won’t ever need an attorney. Of course, we do need legal help, and good thing too; if we didn’t, lawyers would be out of a job. Though most of us would count ourselves lucky

Running a solo practice is freeing. You’re in complete control over your legal life, after all. You can determine your own clients and work your own hours. All the solo life asks of you is running your own business. That part, of course, is quite a bit of extra work. And it isn’t easy, either.

The truth is, attorneys, that your clients hate your voicemail. No matter how much time and effort you spend on your voicemail message, when your clients reach your voicemail they feel unimportant. It’s too impersonal a communication method for the personal relationship clients expect from their lawyers. Besides, voicemail doesn’t really do its job anymore.