This is a great question, and the answer is really simple. We have an excellent training staff, as well as weekly new account meetings in order to familiarize all of the legal intake receptionists with the new accounts. This way, we can make sure that your name is pronounced correctly, that your scripts are being […]
Attorneys are usually curious as to how our legal intake receptionists can represent their individual law firm if they answer for thousands of law firms across the country. Well, using our sophisticated call answering platform, and a lot of training, we can assure our customers that every time a call is answered by a legal […]
On a daily basis, legal intake receptionists are responsible for a myriad of things: Answering hundreds of phone calls Responding to customer support inquiries Performing legal intakes Sending messages to law firms Maintaining quality control Performing warm call transfers for calls predetermined to be patched Scheduling appointments and consultations Assuring new client callers that their […]
You’ve undoubtedly heard a lot about how amazing our legal intake receptionists are, but maybe you’ve found yourself wondering what exactly makes them so great? Well buckle up, because you’re about to learn how a legal intake receptionist starts the journey from just a qualified candidate, to legal intake expert. This is the first post […]
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