Picking up an incoming phone call and greeting a customer in a pleasing tone isn’t rocket science. If you’re a business owner looking for a service to simply answer your customer’s calls and take a basic message, you should go ahead and find the cheapest phone answering service available and go with them. But, growing law practices should be looking for much more than a basic receptionist service to handle their important phone calls. They should be looking to invest in a company that will actually help with converting their incoming callers into paying customers.
Since 2013, thousands of attorneys have trusted Answering Legal to manage their office’s phone lines. A significant portion of the lawyers that have tried out Answering Legal have ended up staying with the company for several years. Why? Well our receptionist team is incredibly reliable, and our lead capturing services consistently deliver new clients to the firms that use us. Don’t believe us? Check out our reviews!
How exactly does our receptionist team go beyond what a normal phone answering service can do, and turn a law practice’s new leads into paying customers? We’ll explain in this post.
Our Legal Intake Team Is Unrivaled
Many lawyers fail to realize that getting people to call into their firm is just one part of the lead capturing equation. Today, law offices need to make a great first impression on new leads over the phone, or risk losing out on clients on to the several other competing attorneys that exist in their area. By investing in Answering Legal and their 24/7 receptionist team, you’ll be ensuring that your firm always has a live trained representative ready to impress first-time callers to your firm. Instead of directing new prospects to your voicemail, or to the phone line of an overworked attorney, your callers will get to engage with receptionists that are completely dedicated to answering legal calls and fully prepared to take your prospects through the legal intake process.
All Answering Legal receptionist hires go through months of extensive training on executing the legal intake process before being allowed to answer any actual calls on behalf of a law office. This ensures that when speaking with your customers on the phone for the first time, they’ll know exactly what questions to ask and exactly what personal and case information they need to obtain from the caller and pass along to you. Having a quality legal intake process in place, and trained team of receptionists always available to execute it will leave your callers feeling confident that they’ve reached out to the right firm, and will likely stop them from shopping around with other firms.
We Only Answer Calls On Behalf Of Law Offices
When trying to capture new legal prospects over the phone, experience matters a great deal. Most call centers out there struggle to provide effective lead capturing services for law firms, because their receptionists generally don’t have much experience in fielding calls from legal clients. Their receptionists will often spend their days answering phone calls on behalf of several different types of businesses, most of those businesses not being law offices.
Answering Legal is quite unique, in that we are a phone answering service that only works with attorneys. We’re able to train our receptionists exclusively in answering phone calls for law firms, and as a result, they end up being quite exceptional at speaking with legal prospects over the phone. Nothing your callers will say will phase our receptionists, and our receptionists will always know the appropriate tone to use and protocol to follow for every situation that is thrown at them. Having a confident and knowledgeable receptionist fielding your office’s incoming calls will do wonders for your firm’s ability to impress and capture the business of new leads.
We’ll Keep You In The Loop On New Lead Opportunities
A major key to capturing new leads is of course getting them on the phone with an attorney right away. Answering Legal makes it easy for busy attorneys to keep track of new lead opportunities, without them feeling the pressure to answer every single one of their incoming phone calls.
Answering Legal customers will have the opportunity to take advantage of our live call transferring services. If you want our receptionists to contact you on your mobile device anytime a new lead calls in for the first time, we can make that happen. Our receptionist will greet your customer, find out their name and reason for calling, before briefly putting them on hold and contacting you. After being briefed on who is calling, you’ll then be given the opportunity to be transferred in on the call, and talk to your new lead in real time.
If you prefer our receptionists to handle the legal intake process for your firm, we’ve got you covered. All you need to do to stay on top of new leads is check your mobile device for new messages. You’ll be able to tell right away from the text and/or email messages you receive from our receptionist team whether a new lead warrants a call back right away or if you can wait to speak with them at a later time. In any case, you can feel confident that your firm is making the most of every new lead opportunity available to them.