Why Your Firm Needs a 24 Hour Answering Service

Many law firms will not understand why they need a 24 hour answering service for their phone line. It’ll appear as an unnecessary excess and might appear wasteful. On the other hand, not having an answering service might be putting a strain on your business and resources that you may not have realized in the first place.

When you’re considering getting an answering service, take the time to properly consider the following in your decision as well.

Flexible

Your answering service shouldn’t be limited to normal office hours only. With the new age, 24/7 availability is the norm and a business that doesn’t provide customer support in that manner appears rather old fashioned and outdated. Moreover, if you’re wondering why you’re not getting a lot of new clients, this can help to boost your business in that factor since it will help to get you new clients should they call in at 10 in the night or so.

Never Miss a Call Again

The availability of a person at the phone limits your businesses availability to your clients. For this reason, having an answering service on the phone seems much more reasonable since they will be there to answer the call, take messages or more, based on what is required from them.

Keep in mind that around 72% of people have reported to simply hanging up and trying another business when they don’t receive a reply and around 67% of people have reported to getting annoyed by answering machine. With an answering service, you will have a live person answer those calls, who will be considered a representative of your organization.

Information Collection

With an answering service, you don’t have to worry about missing out on any bit of information. They will be responsible for doing this for you. Based on your needs, you can tell the answering service the kind of information they should collect from every client so as to get a chance to properly understand that needs, wants, and nature of each case.

Moreover, you can also expect them to keep a back up of all the data shared by the client. This makes them particularly useful as a resource since incase you lose your data, you can ask them to provide you with the backup of the data.

Focus on the Important

With an answering service, you can literally relax and focus on key aspects of a case without getting distracted. Whether you’re in court, in a meeting with a certain client or investigating the case further, you will not have to worry about missing out on potential clients or any other important call. It’ll remove a load of stress from you and you can also direct your time and energy more resourcefully as well.

Whether you need them to answer your phone, follow up on older clients or perform some other task over the phone, an answering service that is available 24/7 is going to be an asset for your business, allowing you to follow up your stellar services with stellar customer support.