Before this pandemic began, the legal industry was very much heading towards a virtual existence, but had the ability to make the transition at its own pace. In recent years, some lawyers have gotten ahead of the curve, quickly embracing new technology and services which allow them to operate their firm from any location. However, a large portion of the legal community has been slow to adapt, and right now they’re the group being hit hardest by current circumstances.
The good news for all in the legal profession is that there are plenty of companies out there ready to help your law firm thrive under the new conditions presented by the coronavirus. One of those companies is Answering Legal, a 24/7 live service, that’s been a leader in the virtual phone answering industry for years. If you aren’t familiar with our virtual legal receptionist team yet, here are five things you should know.
1- We’re Still Live And Ready To Assist
People still need lawyers, and as long as law offices are still getting calls, our virtual legal receptionist team will be there to answer them. Since the middle of last month, all of Answering Legal’s employees, including our receptionists, have been working from inside of their homes. Even while working remotely, it’s been business as usual for our team, as we still are able to answer calls on behalf of attorneys at any hour of the day or night, weekends and holidays included.
The technology our company utilizes allows our receptionists to operate seamlessly from any location. We have remained fully staffed throughout the pandemic, so you can trust that we’ll be ready to answer any calls you and your staff can’t get to. With so much uncertainty existing in the world these days, providing your clients and new prospects with a live person to speak with is an absolute necessity. People right now are looking for immediate answers and reassurance from their lawyers, and with Answering Legal, you’ll always be ready to address their needs right away.
2- Specialized Training Allows Us To Be A Step Above The Competition
Right now, every call to your firm needs to be handled with the utmost care, as you can’t afford to waste a single new client opportunity or risk making an existing client feel unimportant. This is why now is not the time for lawyers to turn to just any phone answering service for help, but one that they can trust to appropriately handle legal calls. We’re proud to say that when it comes to answering calls for the legal industry, no other receptionist team matches the experience or depth of knowledge of Answering Legal’s.
The road to becoming an Answering Legal receptionist isn’t an easy one. In order to become a member of our call handling team, new hires must complete months of extensive training. This training is specific to the legal industry, as receptionists learn how to address the needs of legal callers, perform full legal intakes, and get lawyers the information they need to be successful. During this pandemic we have remained fully staffed, which allows our high training standards to remain the same. We only allow our receptionists to answer phones on behalf of real law offices when they’re truly ready. With Answering Legal behind them, lawyers can supremely feel confident that their callers are in highly capable hands anytime they can’t get to the phone themselves.
3- We Can Help Simplify Your Legal Life
A little peace of mind can go a long way during times like these. At Answering Legal, we are determined to make the lives of attorneys easier any way we can, so that they can stay focused on serving the legal needs of their community. The usefulness of our virtual legal receptionist team goes well beyond their availability and experience. Our service provides many additional features that can help lawyers take full control of their legal lives, even during this chaotic time.
One of the best parts about using Answering Legal, is that lawyers get to decide when they want the opportunity to answer incoming calls, and when incoming calls should be automatically forwarded to our service. After getting set up with our system, attorneys have the ability to turn on and off call forwarding to our virtual legal receptionist team with just a few presses of a button, and can do so right from their smartphone device. Lawyers can also check new messages from our service from their smartphone or laptop, as our receptionists send out text and email messages with full details from every call we handle. So to recap, Answering Legal allows attorneys working from home to still have full control over when they answer calls, monitor new client opportunities, and stay organized even without the help of their usual office staff.
4- Our Bilingual Services Can Help You Reach New Clients
If your law firm is currently hungry for new clients, one of the first places you should consider branching out to is the Spanish speaking portion of your community. With 41 million US residents now speaking Spanish at home, you are likely to find a sizable group of Spanish speaking people in your area whose legal needs are currently being underserved. Of course in order to connect with new Spanish speaking customers, you’ll need the help of a bilingual receptionist, which is where Answering Legal can be of assistance.
Our virtual legal receptionist team always has Spanish speaking receptionists ready to answer calls. What this means for the lawyers that use our service is that anytime a Spanish speaking client or prospect calls their firm, we’ll have a bilingual receptionist ready to pick up the phone on their behalf. Our bilingual receptionists will make your callers feel at home, and even collect their personal and case information through the legal intake process. That information will be sent to lawyers in a fully translated message immediately after the call concludes. Having the ability to advertise to and connect with Spanish speaking consumers could end up being invaluable to your firm over the next few months, and will likely give your firm a significant leg up on the competition.
5- We Offer A Wide Variety Of Pricing Packages
With the future being as uncertain as it currently is, we understand that lawyers are being extra cautious with how they spend their money these days. But, before you immediately dismiss getting started with Answering Legal now, we recommend booking a 15 or 30 minute meeting with our sales executive Chris Ferguson. We know all lawyers have different budgets and phone and answering needs, which is why we offer customized pricing plans for every firm we work with. Even if you aren’t sure if you want to move forward with us, you should hop on a call with Chris to see what specific pricing options may exist for your firm. The monthly cost may end up being significantly lower than you realize.
Another thing to keep in mind, is that our virtual legal receptionist team can become a significant money making tool for your practice. Once your firm starts answering 100 percent of its calls with a live voice, you’re likely to see your new lead conversion rate go way up. Capitalizing on more of the leads you have in front of you will allow your practice to keep growing, even during times in which your firm isn’t receiving its usual volume of calls. And as the world gradually starts to return to normal, Answering Legal will ensure your office is ready to handle any call increase that comes its way.
If you’re tired of reading, and ready to see our receptionist team in action for yourself, sign up for a free trial of Answering Legal here or call us at (631) 400-8888.