In order to win over new clients these days, your firm must provide a live person for them to speak with over the phone right away. Send a caller to voicemail, and your firm is immediately viewed as either uncaring or incompetent. That’s why modern day law offices can’t afford to miss a single one of their incoming call these days, unless they’re content with losing out on new leads to competitors.
This situation of course puts a lot of stress on attorneys and their staff to always be answering calls. One way many legal practices have gone about combating the problem is by signing up with Answering Legal. Our phone answering service operates on a 24/7 basis, and is available to pick up any calls a law office cannot. In addition to picking up calls, our receptionist team is one of the best when it comes to capturing new leads over the phone. Answering Legal receptionists are highly skilled at executing the legal intake process, and always give lawyers the opportunity to be transferred in on calls when new prospects dial in for the first time.
Answering Legal is a service that undoubtedly makes life easier for attorneys. Here are five times when you’ll feel especially thankful to have our lead capturing service behind you.
When temperatures are soaring, and all your family and friends are taking time off and enjoying the outdoors, the last place you want to be is stuck in the office. Summer is one of the best times of year to travel, hit the beach, or throw a barbeque, and you’ll want to have as much flexibility as possible with your work schedule. Answering Legal can give you and your staff that flexibility.
If you decide to leave the office for the day on short notice, you can simply request that all of your incoming calls be forwarded to our service. Our receptionist team will have no issue managing your call load, no matter how busy things get, and we’ll be there to perform new client intakes on prospective clients. When vacation time comes around, and you want to unplug yourself from work for awhile, you can trust that your callers will be in great hands with our receptionist team. We’ll inform callers what date you will be returning, and can even direct customer messages to other employees at your law firm while you’re away. You can soak in the sun, and won’t have to sweat missing out on new clients.
Depending on where you live, the months of November through March can be quite brutal. Blizzards can leave you shoveling for hours. Cars can break down in the cold. One misstep on black ice can result in a trip to the emergency room. Needless to say, unexpected winter circumstances can often result in your attention needing to be shifted away from work matters, and during those times, it’s quite nice to have 24/7 phone coverage from a reliable legal receptionist team.
One of the great things about Answering Legal’s call center is that it never goes down when severe weather strikes. Our offices, which are based in Nesconset, New York, have backup home systems and generators, and all of our receptionists live within short driving distance of our call center facilities. So even when other businesses in New York lose power, Answering Legal remains up and running strong. If your office ends up needing to close down due to inclement weather, you can count on our receptionist staff to stay hard at work answering your firm’s incoming phone calls, and help you stay in touch with clients. When important calls come into your office, our receptionists can reach out to your mobile device and alert you. Never again does the dead of winter have to be a dead time for your firm.
When speaking with new prospects over the phone, the first impression you make is crucially important. Consumers have a lot of legal options to choose from these days, and even if you provide a live answer on their first call to your office, there is still a lot that can go wrong and scare them off from hiring you. For example, if you’re feeling under the weather and are hoarse in voice, speaking with new leads over the phone may not be all that wise. After all, it’s hard to inspire confidence in legal consumers, when you can barely get a sentence out without going into a coughing fit.
Don’t let a cold or virus make your firm’s first impression on a potential new client. Instead, let our highly trained legal receptionist team greet new callers on your behalf. Our receptionists will be able to do just about anything you can on a first call with a new prospect, including answering basic questions about your firm and scheduling consultations and meetings into your calendar software. If you’re feeling under the weather, simply allow your calls to rollover to our service for the day. You can rest up in bed, knowing that your callers are having their needs addressed by a group of skilled phone answering professionals.
Days At The Courthouse
Lawyers who run their own practice always have to deal with the difficult balance of always giving current clients their best and being available for new lead opportunities. That struggle is never more apparent than when attorneys have to go represent their clients in court. It’s not uncommon for lawyers to spend multiple days or in some cases weeks at a courthouse trying to win a case, and during those stretches, having a high quality lead capturing service behind you is essential.
The message taking abilities of the Answering Legal receptionist team can make your days in court a lot less stressful. Not only will our receptionist team be able to answer every single one of your office’s incoming calls, but they’ll update you on the details of every call via text and/or email message. When you have a few minutes of downtime during your day at court, simply review the messages on your smartphone. You’ll be almost instantly caught up on all the calls you’ve missed, and will know right away if there’s an issue that requires immediate attention. Never again will you be left wondering what you’re missing out on while out of office, and instead you can devote your full focus to the task at hand.
The Holiday Season
Let’s be honest, when late December rolls around, you only want to get on the phone if it’s for something really important. Unless a significant new client opportunity presents itself or a current client is experiencing an urgent issue, you’d probably prefer to steer clear of work until after New Year’s. Whether it’s used to lounge around the house or travel to a tropical island, that end of year break is often a much needed one for lawyers. You devote a lot of attention to your legal career during the first 50 weeks of the year, and those last two weeks should be dedicated to time with family and good friends.
Answering Legal’s lead capturing team makes it easy to stay away from the office and be home for the holidays. During holiday weeks, just let us know that you want our receptionist team to completely take over answering your calls. You can also instruct our team to only contact you when certain types of callers contact your office. That way you’re time off will stay relatively interruption free, and when you do hear from the Answering Legal team, you know you’ll be putting your holiday on pause for a worthwhile reason. Our receptionist team can even offer your callers a customized holiday greeting of your choosing, and inform callers of the date you’ll be back in office.