At law offices, proper message taking goes well beyond just taking down a caller’s name and phone number. Legal matters are often complex and time sensitive, and require a highly detailed and efficient level of message taking.
Message takers for your firm need to be able to do the following:
- Extract the right information from you callers.
- Deliver messages to you in a quick and orderly fashion.
- Confidently perform the legal intake process.
Whoever you trust to perform your message taking will be responsible for gathering information that will later be used by you to help your client. Just one incomplete, inaccurate, or missing message can hurt your firm, and result in failing to obtain business or developing a poor reputation. This is why you must make sure you have highly competent message takers working your phone lines at all times…
You Need a Superior Message Taking Service
When your office misses a call, it shouldn’t result in your firm missing out on a client. Unfortunately, when you rely on an automated machine to handle your customer’s messages, it often does. Voicemail systems typically frustrate and drive away customers, making them an unreliable choice for message taking.
Automated machines simply cannot replicate a human receptionist’s ability to make customers feel like their problems are really being heard, which is why you always need a live person available to take your messages. And not just any live person, but someone who has been properly trained in taking messages for sensitive law related matters. So who can you trust?
Teaming up with a quality message taking service is by far your best option, as it will provide qualified legal receptionists to answer your firm’s calls at all hours of the day and night. These receptionists will not only keep your customers from turning elsewhere for legal assistance, but will know the right questions to ask them, and be able to expertly gather their personal and case information. As a result, the quality of your customer leads will be much improved, and you will be able to make more informed decisions regarding new clients’ cases. With a message taking service, you will be able to sleep easy at night knowing that the messages of all your overnight callers are being properly accounted for.
Answering Services Can Streamline Your Office’s Message Taking
By not investing in a proper message taking service, you risk a sizable amount of your customers’ messages being lost or misconstrued. This can result in a lot of unnecessary confusion and stress being added to your day, and you being less prepared than you need to be when it comes time to meet with clients. Hiring an answering service will help ensure your day runs as smoothly possible, as it will make certain all of your customer’s messages are always handled correctly when you are unavailable to take a call.
Quality answering services will:
- Work with you to create a script of questions to ask first time callers.
- Put all of your customer’s most pertinent personal information and case details into message form.
- Promptly deliver messages to you your phone or computer, giving you the ability to respond to customers at the pace you feel is appropriate.
The message taking services of a top notch legal receptionist team will add a ton of convenience to your day, and quickly become an invaluable part of your law office.
Legal Intake Needs To Be a Part of Your Message Taking Process
At law offices, message taking and legal intake go hand in hand. When taking calls from first time customers, your receptionists need to be able to collect a new customer’s case information and fill out a legal intake form.
Having message takers bypass the legal intake process can often lead to new callers developing a negative first impression of your firm. If customers are not asked for any case information on their initial call, they will likely begin to question how competent your service is. Having your legal intake done the right way will inspire confidence in your business, and make it more likely a caller will continue on with your services.
Your firm needs an answering service with receptionists who are already fully trained in performing legal intakes. Having this guarantees you will have full case information for every customer that calls into their office, even when your in house staff does not take the call. You will be given the ability to not just return customer calls, but return calls fully prepared to begin handling whatever problem they are experiencing.
Do Not Let Clients Slip Away
The average business may be able to deal with a message being taken down wrong or handled incorrectly. This is definitely not the case at a law office. Just one mistake in a message or lost message can lead to losing your biggest and most profitable case of the year. Attorneys simply cannot afford to have a casual attitude when it comes to the way their messages are taken. Make sure your messages are always given the best care possible, by investing in a quality answering service today.