Message Taking For Lawyers
If you run or even work for a law firm that doesn't employ a host of full time legal receptionists for message taking, you probably know that messages are not being returned. In fact, you may have taken some messages for yourself. Unfortunately, if someone is not trained in taking messages, the details may be garbled. This is doubly true in the legal profession, as message taking for lawyers needs to be detailed and succinct in order to best let the attorney know who the caller is and what the call is regarding. Messages that are unclear may result in the attorney calling back a potential client and not being able to close the client because of an unclear message. With that in mind, here are some key ways that the message taking services that a legal answering service such as Answering Legal provides can benefit your law firm.
How Answering Legal Can Take Messages For Law Firms Of All Sizes
Answering calls and taking messages can be quickly forgotten in the hectic running of a law firm of any size. This is especially true if you are rushing through the day at your law firm or have a large load of casework at hand. It's always bad business to neglect a customer's callback because of a mishandled message and it can look bad if you are trying to capture new business or recapture old business with the wrong information. In fact, a live answering service such as Answering Legal can provide message taking services and deliver the messages to you immediately via email, text message or eFax.
How Do Message Taking Services Work?
The way that a legal answering service such as Answering Legal provides message taking services is simple. A team of virtual receptionists will be answering every one of your phone calls, no matter the time of night, and will be available 24/7, including holidays. If a call comes in during hours of availability that you have specified, the team of virtual receptionists will let you know exactly who is on the line, whether its a new potential client, existing customer, or corporation that you already do business with. If you would like to take the call, the virtual receptionists will be able to connect you or someone relevant in your law firm. Otherwise, they will take a detailed message and be able to send you everything you need in a timely manner to capture new business or fulfill legal obligations to existing clients.
It's not only simple to use a legal answering service such as Answering Legal for your message taking needs, but it is also cost efficient. A full time receptionist may not be able to get your attention in the same way that a virtual receptionist will be able to using cutting edge technology to give you the best possible messages in real time so that you can decide how pertinent the message is to your overall business and legal schedule for the day.
P: 631-686-9700
Share this article
Share this article
Recent articles
David Vicknair On Building A Law Firm People Love Working For And Clients Love Reviewing
[Read More>]David Vicknair (Partner at Scott Vicknair Injury Lawyers) joins to discuss how his Louisiana upbringing and passion for football shaped his leadership style, why he believes in leading with love while demanding accountability from his team and how systematizing hospitality helped his firm earn more than 2,000 Google reviews.
Jared Correia Talks Broken Workflows, Bad Business Decisions & AI-Enhanced Intake Systems
[Read More>]Jared Correia (Co-Founder of the Legal Broadcasting Company) joins to discuss the intake and workflow mistakes that quietly cost law firms money, the problems that come from marketing without a CRM in place and the flawed processes attorneys use to select new tech solutions.
Does My Law Firm Need A Legal Intake Specialist?
[Read More>]As call volume increases, even the most capable legal teams can struggle to keep up with every new inquiry. Explore the signs that your current process needs additional support and the options available for capturing more opportunities around the clock.
Steve Mehr on Betting the Farm — Twice — to Build Sweet James Accident Attorneys
[Read More>]Steve Mehr (Founding Partner of Sweet James Accident Attorneys) joins to discuss how his entrepreneurial background shaped the way he built his practice, why he believes client obsession always beats competitor obsession and how taking calculated risks at pivotal moments helped transform his firm into an industry powerhouse.