The truth is, attorneys, that your clients hate your voicemail. No matter how much time and effort you spend on your voicemail message, when your clients reach your voicemail they feel unimportant. It’s too impersonal a communication method for the personal relationship clients expect from their lawyers.
Besides, voicemail doesn’t really do its job anymore. New leads are more likely to call another firm than leave a voicemail, and existing clients can feel ignored if they’re relegated to voicemail too often. Luckily, there’s a solution that can do that job better than voicemail ever did.
By investing in a message taking service, you’ll be able to ensure callers who reach your phone while you’re away or busy are answered while also improving the overall experience your clients have while with your firm. Below, we’ll go into detail on just how that works, for both your new client callers and for those clients who have already hired your firm.
Make New Clients Confident In Your Firm
Making sure your new leads stick with your firm is a tricky task. If they don’t feel confident that you’ll be able to help them, they’re likely to call another firm. And if they don’t feel like they’re a priority at your firm, they’ll find another attorney who makes them feel valuable.
Having a live virtual receptionist available 24/7 to answer your phones will go a long way toward making your new leads feel important to your firm. They’ll never feel like they’re being ignored when they speak to a live person, which isn’t something you can say about voicemail. And, if you want to make prospective clients very happy, you can even have them transferred to you if you’re available. That’s a sure-fire way to make them feel like you value their time and their business.
Of course, you’re not always going to be available to take those all-important new client calls. That’s why it’s important that your message taking service is proficient in legal intake. Getting to business in that first call will make new leads feel like they’re dealing with a consummate professional. After speaking with a professional virtual receptionist, they’ll feel confident that they made the right choice in hiring you. They’ll be less likely to call another firm once they’ve been informed by a live person that you’ll get back to them as soon as possible.
Keep Existing Clients In The Loop
Existing clients have already hired you, so you don’t need a message taking service to convince them to stick with you. But if you want to have a good relationship, you still need to think about their experience dealing with your firm. Their reviews, recommendations, and even repeat business hinge not just on your legal work, but on how their time spent with you made them feel.
All that being said, however, an existing client’s concerns are often less urgent than a new client. They often call in with questions that don’t require immediate attention, or else they want an update. Existing clients want to feel like they’re a part of the legal process, because no matter what your legal discipline is, leaving their problems in your hands is stressful.
With a message taking service, you’ll be able to handle existing clients’ concerns more quickly and without interrupting the work you’re doing for them. Your virtual receptionist will take a detailed summary of every call, and that message will be left for you in your text or email inbox. You’ll be able to check your messages and follow up on your own schedule, freeing you to get some more billable time in.
Answering Legal’s Client Experience Is Unmatched
If you’re looking to improve your client experience with a message taking service, Answering Legal is the best place to turn. We’re committed to providing lawyers and their clients with the best experience an answering service can provide.
Our virtual receptionists undergo months of training, including time spent training in legal intake, and they answer only for lawyers. That makes them experts, perfectly equipped to make your clients happy. We keep quality control on staff 24/7 to ensure that your experience is of the highest quality. And, with our white glove service and support staff, every step of your experience, from setup to the day-to-day, is optimized to be easy to implement and simple to manage.
Go beyond your clients’ expectations. Click here or call 631-400-1111 to sign up for our free trial. For a limited time, we’re offering firms that sign up for our service their first 400 minutes free.