Summertime is here, and it’s time for lawyers to take action! With the days getting longer, and your patience for sitting inside your office likely growing shorter, now is the perfect time to invest in some phone answering assistance. In this law practice management blog post, we’ll discuss 21 reasons every attorney should strongly consider signing up with Answering Legal this season, and why doing so could result in a very profitable and enjoyable summer for everyone at your firm.
1. No one wants to be indoors while it’s sunny out
You work hard all year long, so if you want to leave early on a summer Friday and soak in some sunshine, you should be able to. With Answering Legal behind you, you never have to sweat missing out on a single caller. Our receptionist team will be ready to answer all the calls you and your staff can’t get to throughout the day.
2. You’re long overdue for a vacation
Answering Legal isn’t just great for short-term phone coverage, but can help cover your longer absences from the office as well. If you do decide to take a week or two break from work, you can choose to have all of your office’s calls forwarded to Answering Legal’s receptionist team. Having a live person answer all of your calls during this time period, will help keep important clients from passing you by while you rest. During your time away, whether it be on a Carribean beach or touring ancient European cities, you’ll easily be able to keep track of your office’s incoming calls. Our receptionists will send you text and/or email messages recapping the important details of calls they just answered. This will allow you to actually enjoy your vacation, and not constantly stress over what you may be missing.
3. We got you covered on holidays
You shouldn’t have to work on Memorial Day, the 4th of July, or Labor Day. These landmark dates of summer are meant to be enjoyed, and shared with family and friends. Fortunately for those using Answering Legal, our receptionist team remains active 24/7/365. Legal trouble doesn’t take the holidays off, and neither does our receptionist team.
4. We’re ready to help your firm make a big splash this summer.
Don’t miss out on a customer that can make your firm’s year, just because you were too busy sleeping by the pool. When potentially significant clients call into your firm looking for legal assistance, you want to make sure you always have a live trained professional ready to answer their call. Signing up with Answering Legal is the only way to ensure that always happens. Our receptionists will not only be there to guide new customers, but will be able to contact you when game-changing clients contact your office, and get you on the phone with them as quickly as possible.
5. Thousands of other lawyers already love us
It’s true! Check out some of our reviews here.
6. Our receptionists are legal intake experts
Before being allowed to answer the phone on behalf of real law offices, Answering Legal receptionists must go through a 90-day training program, which involves extensive legal intake training. Legal intake is the lifeblood of any firm, and with our help, your practice’s intake process will always leave the best possible first impression on potential clients and leave attorneys with accurate and detailed new customer information.
7. Voicemails can be a real bummer
Want to get a relationship with a new potential client off on the wrong foot? Send them to an automated machine during their time of need. Statistics show that 53% of consumers will get irritated if they do not get to speak to a live person right away, and we can only imagine that number is even higher amongst already distressed consumers dealing with pressing legal matters. With the help of Answering Legal, you’ll be able to give all of your first time callers a live person to speak with, and really show your customers that your firm cares. Fail to do this right from the start, and you’re likely to see potential clients running off into the arms of competitors.
8. This isn’t our first summer
Our business has been in existence since 2013, making us the longest running legal answering service around. Answering Legal’s experience in answering phones for law offices is unmatched, and over the years we’ve gained a strong understanding of what is necessary to properly handle phone calls for a legal practice. We work hard to assemble the perfect receptionist team and put the right protocols in place to ensure that any lawyer that uses our service only has a positive experience.
9. We have reasonable pricing plans for firms of every size
Whether your firm is small and looking to stay under budget or is growing fast and looking to take the next step in its expansion, we can put together a pricing plan that works for you. Learn more about our pricing here!
10. We won’t turn the heat up on your monthly bill
We offer our customers flat rate pricing plans that are transparent and easy to keep track of. With us, the price tag you sign up for at the beginning of the month, is the price tag you’ll pay at the end of it. We also won’t count calls from pesky telemarketers against your monthly minutes total. And when family and friends call into your office to remind you to bring burgers to the block party this weekend, Answering Legal won’t charge you for their call. Only business related calls are counted.
11. But oh those summer nights
Answering Legal is determined to help attorneys sleep easy this summer. As we mentioned earlier, we’re a 24/7/365 service, so no matter what time of night a person calls into your office, a member of our receptionist team will be ready to greet them. For many types of legal practices, this will prove to be crucial.
12. You’ll never be shorthanded when your staff heads to the beach
We know that the summer is not just a time for you to take off, but for your normal phone answering staff to take off as well. Without the help of an answering service, it can be easy for you to become overwhelmed during their days away from the office. Overflow call handling from Answering Legal will be a significant help during these times. Any call your in-office staff can’t immediately get to, will be transferred over to and effectively handled by a member of our receptionist team.
13. Specialized training makes a big difference
Unlike many answering services out there, our receptionists only work on behalf of law offices. This allows all our new receptionist recruits to focus in on and get really good at answering legal phone calls. By the time a member of our receptionist team completes their training process, they truly are pros in dealing with legal consumers, which is great news for your firm.
14. We never outsource calls
A lot of phone answering services employ receptionists from faraway places and countries outside the U.S., and it’s often easy to tell. Answering Legal on the other hand only hires receptionists that live local to our call center, which is based in Long Island, New York. We also work with attorneys to highly customize the phrases and dialogue our receptionists use when answering calls on behalf of your firm, making them come across as a member of your in-office staff.
15. We’ll keep you from getting burnt online
Your online reputation means everything these days in terms of your firm being able to generate new client leads. One of the quickest ways to accumulate bad online reviews that will scare off new clients, is by being either unavailable or rude on the phone. Having a professional legal phone answering staff in place at all hours of the day and night is truly your best way to combat this problem.
16. We can help your firm reach Spanish speaking markets
Imagine how many new client opportunities would be available to your practice if you were able to communicate with the Spanish speaking individuals in your area. Answering Legal’s bilingual receptionist team can make it possible for your firm to do so. Anytime a Spanish speaker calls into your office, we’ll get them a Spanish speaking receptionist to speak with right away. This is likely to give you an incredible edge over competing firms. Learn more about our bilingual phone answering services here.
17. Our service never goes down, even during storms
The summer is known for its beautiful weather, but can bring some nasty rain and winds as well. During thunderstorms or even more significant storms, you can trust that our receptionist service will remain up and running, even when your firm isn’t. During Hurricane Sandy, a storm that severely affected the area where we are based, we’re proud to say that Answering Legal stayed active in taking calls and serving customers.
18. Our marketing resources can help heat up new leads for your firm
In 2018, Answering Legal began an initiative to help lawyers improve their marketing. Since then we’ve been launching insightful original legal marketing content, released a free marketing eBook, and launched our “Let’s Talk Legal Marketing” discussion groups on Facebook and Twitter. These free legal marketing resources are available to all Answering Legal customers.
19. We’ll make sure your summer marketing campaigns aren’t wasted
No matter how much money you spend on advertising, it will all be for naught, if you don’t have proper phone answering assistance in place to help you secure all the new leads you’ve generated. Our legal intake receptionists are truly second to none in this area.
20. You’ll get to try us out for free
Interested in what Answering Legal has to offer, but not yet ready to commit long-term? That makes a lot of sense, considering you haven’t even tried the service yet. If you did want to give Answering Legal a look this summer, we offer all attorneys the opportunity to use our service for free for 10 days. During that 10-day trial period, we’ll carefully access your office’s call volume, and come up with a pricing plan that works great for both parties. If at the end of 10 days, you end up not liking the service or find the price not to be a fit, you can walk away at no cost.
21. Summer will eventually end, but our service doesn’t have to
This doesn’t have to be just a summer fling. If you end up falling in love with Answering Legal, your firm can benefit from using us all year long. We’re guessing you’ll want to getaway during the cold harsh winter too.