No Automation Here! Only Live Call Answering

If you’ve ever called into a business, law firm or even a government division, you may have dealt with some sort of call automation. Call automation usually involves users who call in to answer a series of questions and jump through a large amount of hoops so that the automation can determine which department to transfer the user to so that their needs can best be served. While this may make sense for large corporations, who have many different customers and clients who are calling in for a huge variety of needs, from disputes to inquiries about specific types of services, a small business or law firm who is looking to hire an answering service cannot afford to hire one that uses automation. With that in mind, here are some reasons why you need to hire a live call answering service, such as Answering Legal, as opposed to one that does a majority of their business through automation.

Call Automation Will Make You Not Look Interested In New Business

Simply put, call automation will make your small business or law firm seem too busy to handle new calls or frustrate those who call in, prompting them to hang up and seek your products or services elsewhere. Fortunately, Answering Legal does not use automated answering machines or voicemail, only live agents answer the phone 24 hours a day. Don’t trust your important business phone calls to an automated system, trust Answering Legal to keep your business running smoothly while enticing new clients to retain your services. With 24/7 phone answering service and live call handling, Answering Legal is easily ready to handle any calls with our team of highly qualified virtual receptionists who will be trained in the intricacies and nuances of your small business or law firm.

Live Call Answering Service Will Make You Seem More Proactive

While automation is becoming an increasingly popular automation in everything from grocery shopping to marketing, one place were having a live representative will make you seem more proactive is in customer acquisition. This is especially true if it is being done over the phone, where a live call answering service will make it seem as though you are really interested in a potential client or customer’s business who called in to inquire about your products or service. Instead of encountering a daunting menu of sprawling automated options, potential clients and customers will be able to have any of their questions or concerns answered about your products and services and also be actively warmed as a lead so that you or an employee can close the deal on the phone yourself.

Having a live call answering service such as Answering Legal at your disposal will really help with making customers and clients believe that you care, which is a main reason why anyone will frequent a small business or law firm. Building that essential connection can go a long way to word of mouth and online recommendations, and having a live call answering service by your side is the first proactive step you can make to ensure that you are delivering superior customer service.