Overcoming the Difficulties Faced by Law Firms in Answering Phones
Unless you have a time turner, it is quite impossible for an attorney or a lawyer to be in two places at the same time. But that is exactly the behavior expected of people practicing law – it takes just one voicemail to divert potential clients to other law firms. Clients are often on urgent business and if they are not responded promptly, they will redirect their business elsewhere. Let’s explore the challenges faced by lawyers and attorneys and how can Answering Legal, a virtual call answering service help them.
1. Busy Law Practice
Lawyers are always as busy as bees – whether they are working solo or in a law firm. They are often expected to handle more tasks than their pragmatic capability would allow them to. Frequent visits to the court and endless meetings with clients make it impossible for attorneys to be available to answer calls all the time. Answering Legal provides law firms and solo practitioners with a call center service. Live operators are professional and well trained to tackle the calls, convey accurate information to lawyers and their clients, and allow law professionals to focus their energies on their job.
2. Versatile Clientele
Law firms may have to deal with all kinds of clients. Some of these people may be charged with harsh criminal offenses. In-house receptionists may not always be willing to coordinate with such clients who are known to have committed crimes. Your clients may not be dangerous people, but your employees may not feel comfortable working in a criminal law practicing firm, and fear may dominate your receptionist. On the contrary, a remote virtual call answering service will be oblivious to the element of fear as they are fully capable of handling a diverse range of clients regardless of the fact that they are local residents, or offshore ones.
3. Stress and Pressure
Being a lawyer with a solo practice or a part of a big law firm is a stressful occupation. When attorneys have to take care of tasks such as answering calls as well, they might get off-track and may lose their focus. Stress and pressure will build-up, but a virtual receptionist service offered by Answering Legal will ensure that they are relieved of the stress of answering all the calls.
4. Organization and Scheduling
Lawyers need to maintain a planner so that all the activities are designated a particular time. This makes it possible to prioritize all the tasks and be efficient. However, the busy schedule of lawyers does not make room for planning everything by yourself especially if the business is expanding. Virtual receptionists at Answering Legal will reply to all the calls with professionalism, maintaining a schedule, and organizing all the essential tasks. The productivity of your legal office will increase with the multi-tasking capabilities of the live operators.
P: 917-410-1880
Share this article
Share this article
Recent articles
The High Cost of Cheap Intake: Why Cutting Corners Hurts Law Firms
[Read More>]For years, law firms were largely unaware of just how critical legal intake is. It was a blind spot for most attorneys. But as time has passed and discussions about intake have become more common, a new problem has emerged. They’re not neglecting it out of ignorance. They’re neglecting it to save a buck.
The Real Reason Your Law Firm Isn't Converting Leads (It's Not Your Agency)
[Read More>]In the fifth episode of The Legal Intake Experts podcast, Nick and Tony infuse some Halloween spirit by discussing their favorite costumes before diving into a crucial topic: identifying responsibility when a law firm isn't bringing in new clients. Our experts explore the relationship between marketing agencies and law firm intake processes, emphasizing the importance of seamless communication and proper follow-up.
The Marketing Strategy Session Every Law Firm Needs — with Ron Latz
[Read More>]Ron Latz (Founder and Law Firm Fractional CMO at LegalFenix) joins to discuss the importance of having a diversified marketing strategy, how to build a strong brand as a law firm, and the critical role of intake processes in converting leads.
Don't Panic, Prepare! After Hours Intake Solutions and The Situations You'll Need Them In
[Read More>]In the fourth episode of The Legal Intake Experts podcast, hosts Nick Werker and Tony Prieto cover the challenges law firms face with after-hours calls. They address the need for proper planning, managing expectations, and being adaptable to ensure potential clients receive timely responses.