We’re pretty confident in saying that no one talks more about the legal intake process than Answering Legal. In fact, we’re kind of obsessed with it. Just in the past few months alone, we’ve written about why your firm should be using legal intake professionals and why your legal intake services need to be 24/7.
If you read the two posts linked above, you’ll learn that performing legal intakes correctly is a must for any law firm looking to bring in more clients. You’ll also discover that Answering Legal’s highly trained virtual receptionist team is available to perform intakes for your firm at any hour, and will keep you from missing out on valuable new leads opportunities.
In this blog post, we’ll go a bit deeper, and discuss some of the terrific secondary benefits that can come from hiring a team of legal intake professionals for your law firm. By the time you’re finished reading this post, we’re guessing you’ll be ready to start your 7-day free trial with our service.
1- You’ll Suddenly Be Able To Work From Anywhere
We know most attorneys aren’t traveling around too much these days, but hopefully before long, you’ll be back to attending meetings and spending days in courthouses. When those days do come around again, you’ll be extremely glad to have the support of a team of legal intake professionals.
Whenever one of our virtual receptionists answers a phone call on your firm’s behalf, and identifies the caller as a new prospect, they will first check with you to see if you’re available for a live transfer. In cases when you are unavailable, like when you’ve got your hands full representing a client in court, our receptionist will take your caller through a full legal intake process. All of the personal and case information they collect, will be recorded in message form, and sent over to you via text and email at the conclusion of the call.
What this gives you is the ability to follow new client opportunities, without having to actually pick up the phone. All new messages from our service will be available for viewing right on your smartphone, so you’ll always know when a new lead needs urgent attention, no matter what location you’re working from. Never again will you have to stress over which important calls you could be missing while away from the office. Answering Legal will make sure game-changing new clients never slip through the cracks of a busy day.
2- Prospective Clients Will Grow To Trust Your Firm Faster
Our virtual receptionist team members go through a long training process before being allowed to answer calls on behalf of real law firms. This is so we can get them really comfortable with executing the legal intake process and engaging with legal consumers. By the time someone becomes an Answering Legal receptionist, they are ready for any situation a legal phone call may throw at them.
Having an experienced receptionist handle your calls will go a long way in making new leads want to work with your firm. Often the person performing your legal intake will be the one that makes the first impression on a potential new customer. If you have someone polite, professional, and knowledgeable expertly taking callers through a well thought out legal intake process, your firm will immediately come across as more trustworthy.
The work our legal intake professionals do on your new leads’ initial calls will make proceeding with cases a much easier process. Prospects will be much more patient, knowing that your firm has already collected their personal and case information. You’ll also come across as much more caring and invested in your follow-up phone calls, having already been briefed by our service about the prospect’s background and reason for calling. With the new lead’s trust captured, you can then shift your focus to doing what you do best—handling cases.
3- You’ll Have A Lot More Free Time In Your Day
One of the biggest benefits of hiring professionals to do legal intake work for you, is that you won’t have to perform legal intakes. While intake work is extremely important, it can also be highly repetitive and dull. It can also end up derailing your work day, and disrupting any kind of momentum you were building with getting billable work done. In short, it’s really not work designed for attorneys to handle.
Lawyers usually don’t make the best intake receptionists, because their mind is usually occupied with a thousand other things. Hiring Answering Legal to provide highly affordable legal intake services for your firm makes all too much sense, as it will free up more time in your week to work on the stuff you can actually make money from. Working more efficiently is always a top goal of law firms these days, and keeping your lawyers from having their days clogged up by phone answering tasks can go a long way in helping your firm get more accomplished.
Attorneys will also appreciate not having to answer every single call that comes into their office, and being able to occasionally take a breath. There will be no need to interrupt lunch or phone calls with your wife. Our receptionist team will always be ready to cover your phones, and help you live a happier legal life.
Now about that 7-day free trial we mentioned earlier…
It’s easy to get started. Simply fill out this form or call us with any questions at (631)686-9700. We can’t wait to hear from you!