There’s no denying that in 2019, law offices with staff members that can speak both English and Spanish have a unique advantage. According to data shared by CNN, there are now an estimated 41 million US residents speaking Spanish at home. This means that a good portion of just about any American lawyer’s community is made up of individuals whose preferred spoken language is Spanish. If you firm has a way to communicate with those individuals, you’ll naturally be able to take on clients that your competitors can’t.
Whether your firm is currently bilingual or is looking to provide Spanish speaking services over the phone for the first time, you’ll want to invest in a 24/7 bilingual answering service to increase your lead capturing capabilities. So what it is the best answering service choice for lawyers trying to connect with English and Spanish speaking clients? Without question, it’s Answering Legal, and in this blog post, we’ll explain to you why that is.
Answering Legal Can Help Your Firm Win Over Spanish Speaking Leads
If your practice already has bilingual phone answering staff, you can go ahead and skip ahead to the next section of this post. But, if your firm currently only employs English speaking receptionists, and struggles to provide assistance for the Spanish speaking individuals in your community, there are some things you should know about Answering Legal. A significant portion of our receptionist team is bilingual, which allows us to always have Spanish speaking receptionists on the clock to field new calls, no matter what time or day it is. With this being the case, law firms that utilize Answering Legal’s service, always have access to Spanish speaking receptionist staff.
How will this prove to be valuable? Well, when a Spanish speaking individual calls into your firm for the first time, all you’ll need to do is transfer their call over to our receptionist team. We’ll have a trained bilingual receptionist ready to gather their information and take them through the legal intake process. Many of our receptionist speak Spanish as a first language, so you’ll never have to worry about their proficiency with using the language. Our receptionists will aim to act as a seamless extension of your firm, answering any basic questions a Spanish speaking prospect might have about your practice. At the end of the call, all of the customer’s personal and case information will be sent to you by our receptionist fully translated, via text and/or email message. Capturing the information of Spanish speaking leads really can be that easy.
Answering Legal Can Give Your Firm 24/7 Bilingual Phone Answering Coverage
New leads can call into a law office at anytime. So even if your firm is already able to provide bilingual phone answering coverage during normal nine to five office hours, you’ll want to invest in Answering Legal for coverage during those other 128 hours of the week. When no one from your office is available to answer a call, you can count on our receptionist team to not only always provide a live answer, but to immediately provide Spanish speaking receptionists to talk with your Spanish speaking callers. Never again will any of your customers have to wait to get answers or deal with a highly frustrating automated machine.
Your after hours and weekend callers will always be in great hands with our receptionist team. All of our bilingual receptionists have been extensively trained in answering legal phone calls, and following customized scripts, which we’ll work with you to set up during the initial sign-up process. As is the case during daytime hours, lawyers will receive text and/or email messages detailing all the calls our receptionist team fields. This will allow attorneys to always stay on top of new client opportunities and never have to stress over what new leads they may be missing out on.
How Much Of A Competitive Edge Will A Bilingual Phone Answering Service Give Me?
Today more than ever before, the first impression you make on a new lead is crucially important. Anything you can do to make a customer’s first call to your office a more enjoyable experience, can go a long way in convincing them to move forward with your firm. Offering Spanish speakers the chance to communicate in the language they are most comfortable with, can make the process of calling into a law office for the first time a lot less daunting, and show right away that your firm cares about their legal problems.
Part of what makes Answering Legal the best answering service choice, is that we offer a 200-minute free trial for all law firms, and during the trial period, you’ll have full access to our bilingual receptionist services. Get your trial started today by filling out this form or calling 631-686-9700, and see the difference our team can make for your lead capturing efforts.