Has your law firm started a relationship with one of the bigger names in the call handling industry and found the results to be disappointing? If so, we can tell you that you’re definitely not alone. All too many of the lawyers that currently use Answering Legal ended up finding us after a failed relationship with another phone answering service.
The reason that this occurs so often is that unless an a company specializes in phone answering for the legal industry, they are going to struggle mightily to provide the advanced features and customized receptionist care that law firms require in order to be successful. When call centers are occupied serving multiple industries at the same time, they simply can’t give law offices the focused call handling attention they truly need. That’s why we encourage all attorneys reading this post to begin a free 7-day trial of Answering Legal as soon as possible.
We know the idea of ditching your current answering service and signing up with a specialized answering service for attorneys may seem like a hassle, but it will ultimately end up being one the best decisions you ever make for your firm. In this blog post, we’ll explain why.
Our Service Never Misses Calls
Recently Answering Legal did a customer case study on the Smith & Eulo Law Firm. When talking to attorney Ken Eulo for the piece, we learned that his firm experimented with other answering services, before ultimately making the decision to move forward with ours. He then went on to explain to us the thinking behind the firm’s decision-making process.
“When you run a law firm, addressing new potential clients immediately is the top priority,” Eulo said. “A single missed phone call can cost your law firm thousands of dollars. The difference in quality between (Answering Legal) and other answering services we have used is staggering.”
We couldn’t agree with Eulo’s assessment more. Legal consumers with pressing needs rarely have patience for dealing with automated machines, especially when there are so many other law firms in existence these days for them to call. This is why providing 24/7 live phone answering is a necessity for growing firms.
“(With Answering Legal) the overwhelming majority of phone calls are answered by a live operator on the first call through,” Eulo said. “Other answering services we sampled would often have multiple-minute wait times just to talk to someone, resulting in dropped calls from potential clients. From the experiences we have had, Answering Legal is head and shoulders above the rest, and is the premier answering service.”
Our Service Is Built To Capture Legal Leads
As an Answering Legal customer, there will never be a question as to whether or not your phone calls are answered by a live voice. We always have live trained receptionists ready to pick up the phone whenever a law office is unable to pick it up themselves. The trained part is of course key, as we put our receptionists through months of training on specifically handling legal calls before they begin working on behalf of real firms. This ensures that our receptionists are prepared for anything a legal phone call may throw at them.
Other answering services out there are training their receptionists to answer as many types of calls as possible, and prefer their receptionists to be more of a jack-of-all trades than an expert in one field. As many lawyers out there are finding out, this can result in less than desirable customer service for their practice.
Instead of harping on what other answering services can’t do for your law practice, let’s talk more about what Answering Legal can do to aid your lead capturing efforts.
We’ll Improve Your Customer Intake
All of our receptionist team members are extensively trained on performing the legal intake process. Using scripted intake questions, which can be customized to your firm’s liking, our receptionists can be counted on to accurately retrieve and record all of your new prospect’s personal and case information.
You’ll Get To Address New Leads In Real Time
Answering Legal customers have a number of different choices in how we handle different types of callers to their firm, and with our live call transferring services, we’re able to accomodate any preference they might have. If you always want to speak with new leads on their first call to your firm, we’ll work to get you on the line with them as quickly as possible.
Advanced Message Taking Will Always Keep You In The Loop
We know that lawyers are busy people, and can’t always get to the phone to address callers in real time. The good news for attorneys that use our service is that for any call they miss, we’ll send them a message via text and/or email, detailing all of the information from the call. This way they’ll always know when urgent situations arise and when they need to jump into action.
If you’d like you can give your current answering service representative a call and ask them if they are able to provide all of the things we just listed above, but your time might be better spent doing the following.
Get Started With Our Service For Free
As we mentioned earlier in the piece, Answering Legal provides 7-day free trials to all attorneys. Taking advantage of this free trial period will cost your firm absolutely nothing, and if after a week you aren’t satisfied with the results, you can return to using your current phone answering service. But if you’re like most lawyers, once you start using our answering service for attorneys, you’ll have no desire to go back.
Get started with Answering Legal by filling out this form or give us a call at (631) 400-8000 to learn more about what separates our service from our competitors.