Our story
Answering Legal’s mission is simple: make sure lawyers never miss a new client call.
Consumers have less patience than ever
Think about it. Same-day shipping, meal delivery services, and film and TV streaming platforms have made modern consumers even more demanding than ever. The expectations they apply to meals, deliveries, and streaming don’t end there, however.
Legal consumers don’t want to leave voicemail. They don’t want to go through an IVR phone tree. They want to speak to someone right away. After all, they’re facing a problem they can’t solve on their own. They’re often anxious or afraid, and speaking to a lawyer is the first step toward solving that problem.
Our goal is to make finding legal help easier
Of course, as an attorney, you simply don’t have time to answer every call. Even if you have staff, they’re going to miss some calls when they’re on break or they're out of the office. And not only is every missed call a missed business opportunity for your firm, it’s also a missed opportunity for that client to get the relief they need from their legal issue.
That’s why we started Answering Legal. Our goal is to make sure that no new client falls through the cracks. To do that, we rigorously train our virtual receptionists until they’re experts at answering for lawyers, because that’s all they do: answer the phone for lawyers day in and day out.
Still going strong, over ten years later
We first started answering for lawyers over ten years ago, in 2013. Our commitment to our twin goals of making sure no client falls through the cracks and allowing local law firms to compete with their regional neighbors have kept us going through incredible change.
Most of all, however, we are committed to quality. We answer for thousands of law firms, and ensure each of our virtual receptionists is well-trained to handle their specific needs. We’re always improving our service through new technology and new features. And we’re not even close to being done growing.
There’s plenty more in store for our customers in the weeks and years to come. We can’t wait to share it with you! Thank you for being part of our family. Thanks for choosing Answering Legal.
