Hey, we really want to introduce you to someone! This particular someone is kind, hard working, helpful, reliable, intelligent, knows everything about you, and always has your best interest at heart. We guarantee, you won’t find anyone else like them.
No, we’re not talking about your dream significant other. We’re talking about your dream legal virtual assistant.
In 2018, thousands of lawyers fell in love with Answering Legal’s team of virtual assistants. What separates Answering Legal from other virtual answering services is that we only answer phones for attorneys, and are able to offer specialized legal services that lawyers love. Here are seven things you’ll quickly grow to adore about our receptionist team.
1. Friendly Staff
Many phone answering professionals these days carry short attention spans, come across as disinterested, and are just plain rude. At Answering Legal, we put all of our new receptionist hires through extensive phone training, to ensure that they always come across as polite and engaging during conversations with your callers. Lawyers are always complimenting us on how kind and courteous our receptionists are to their firm’s callers.
Considering your callers are likely going through a difficult time or have a serious issue that needs to be addressed, having a friendly voice ready to greet them on the other end is a must. Consumers have a lot of options these days for legal help, so you’ll need to show callers right away that you care. Our legal virtual assistants will always provide your callers with a live voice, and go the extra mile to make sure your new and existing clients have their problems heard and attended to. This will immediately help ease any doubt a caller might have about using your firm.
2. 24/7 Lead Capturing
Are you seeing a lot of missed calls on your firm’s office phone, but not getting a lot of voicemails? The reason for this is that the modern consumer typically doesn’t bother to leave voicemails. They want immediate resolutions to their legal problems, and if your firm doesn’t pick up when they call in on a Saturday or during the middle of the night, they’ll quickly resort to reaching out to other law offices for help.
Every time your firm misses a call, you could be missing out on your biggest case of the year. Most growing firms can’t afford for this to happen. Fortunately, Answering Legal’s team of legal virtual assistants is ready to field your calls 24/7/365. The same high quality service you get from our receptionists during the middle of the work day, will be the same service you get at 3 a.m. or on Christmas Day. A lot can pass you by in life, but we’ll make sure new client opportunities don’t.
3. Full Legal Intakes
In order to effectively capture a new lead, the receptionist assisting your first-time callers must be able to take them through a full legal intake process. This is the process by which the receptionist asks questions to gather certain details about your new potential client and their case. Unfortunately, this is an area in which most virtual assistant companies let lawyers down, as they don’t bother to offer client intake or don’t have receptionists with the necessary expertise to perform the intake process correctly.
What makes our virtual assistants different? Well as we mentioned earlier, Answering Legal is a company that only serves the legal industry. With this being the case, we have the luxury of training our receptionists in advanced law firm tasks, which of course include performing legal intakes. Our team will work closely with you to develop relevant legal intake questions to ask your new callers, and can be counted on to always perform the process correctly. Our virtual receptionists will make a great first impression on potential clients, and get the information you need to move forward with their case.
4. Instant Messages
We get it. Letting outside receptionists handle your calls requires a lot of trust on your part, and you don’t want to be left in the dark when it comes to how your callers are being handled. But, what if we told you that every time one of our receptionists performs a legal intake or takes a message from one of your callers, you’ll get a text or email message with full details of that intake or message instantly.
Well with Answering Legal’s virtual assistant team, that’s just what you get. This way, you’ll never be left wondering what took place on a call you missed, and will be given the chance to immediately take action if the situation appears time sensitive.
5. Live Call Transferring
Communication is key in any good relationship, and our legal virtual assistants will always keep you in the loop when chances arise to win over new clients. Our receptionists know how to ascertain if a caller to your firm is a new or existing client, and if it’s a new client, will typically try to patch the call through to your mobile phone.
Doing this allows you to speak to a prospective client in real time, and gives you a better chance of winning their business. Of course if you are unavailable to take the call, our receptionists will still move forward with performing the legal intake process on your behalf and updating you with a message at the end of the call. But, this feature will prove to be highly useful for lawyers who are often out of office, but still want the chance to engage with new callers.
6. Appointment Scheduling
At Answering Legal, we know that the little things matter. So while saying that our virtual assistants can schedule appointments on your behalf may not seem like the biggest deal in the world, it’s a service that few other virtual assistant companies will be able to offer, and something that many of our current attorney customers find highly useful.
This is of course an optional service, but if you would like to give one of our highly organized and detailed receptionists the ability to book appointments with callers directly into your calendar, one of our customer success managers can help you get setup. Think of it as one less thing you have to worry about during your work day.
7. A Seamless Extension Of Your Firm
One of the biggest fears lawyers have about using a virtual assistant is that on the phone they’ll come across as a virtual employee. To put it another way, they worry that a virtual assistant will make it obvious that they are a third party service that’s not associated with their firm, and will not provide their callers with the specialized care that a trained in-office worker would.
With Answering Legal, you won’t have to worry about making that kind of impression. The specialized training our legal virtual assistants receive will help them come across as a long-time employee of your firm. We also make our receptionist’s script highly customizable, so you can request that your our team members use specific names or phrases when interacting with your callers. We hear from the lawyers we serve all the time, that their customers can never tell that our receptionists aren’t speaking from their office. We’re confident you’ll come away saying similar things.
Starting Your Free Trial
Yes, you will get a chance to try out our service first, before putting any money down. We aren’t proposing any shotgun weddings here. For 10 days, you’ll get to use our legal virtual assistants, and see exactly how they impact your business, and whether or not your firm has a need for them.